Technical Support Engineer

ZipRecruiter; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global financial technology company is seeking a Technical Support Engineer in London. The successful candidate will provide desktop support, manage incidents, and enhance service delivery. Opportunities for career development and global travel are available, along with a competitive salary and various employee benefits.

Benefits

Competitive salary

Bonus incentives

Professional skills development

Global travel opportunities

Qualifications

• 1 year’s experience in desktop support, preferably in Financial Services.
• Experience with call-logging tools and VIP support.
• Knowledge of Apple products and mobile technologies.

Responsibilities

• Provide first line support through call-logging software.
• Monitor and update all incidents and requests.
• Reassign or escalate incidents where necessary.

Skills

Desktop Support

TCP/IP Troubleshooting

LAN/WAN Troubleshooting Skills

Interpersonal Skills

Project Management

Education

Degree level Qualification or equivalent in relevant field

Tools

HP service centre

Cisco Unified Call Manager

MCP / MCITP Windows 7

ITIL v3 Foundation

Job description

Job Description

Technical Support Engineer

Location: London

Salary: Competitive

Join the Options Technical Support Team in London!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

•Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.

•Continuous career development opportunities: We provide professional skills development and technical training.

•The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.

•Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.

We’re looking for someone who has technical proficiency in:

•1 years’ desktop support experience, preferably in a Financial Services Environment, or Degree level Qualification or equivalent in relevant field.

•Support Desk call logging tools – HP service centre / Remedy / Infra.

•Senior Management / VIP Support.

•Cisco Unified Call Manager.

•Bloomberg/Reuters.

•MCP / MCITP Windows 7 / MCDST / MCSA.

•ITIL v3 Foundation.

•Data Centre experience.

•On call / Out of hours experience.

•Apple products / Mobile technologies.

Typical Job duties would include:

•Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.

•Issue customers with details of call assignment and likely resolution timescales.

•Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.

•Monitor and update all incidents and requests, including calls assigned to external suppliers.

•Review incidents and requests with customers and work together to continuously improve service delivery provision.

•Deal directly with requests and complaints alike and escalate where necessary.

•TCP/IP Troubleshooting.

•LAN/WAN troubleshooting Skills.

•Building and Maintaining Desktop/Laptops (HP/Dell).

We’re also looking for candidates with:

•Strong research, writing and communication skills.

•Ability to work in a fast-paced and changeable working environment.

•Exceptional organisational skills and strong attention to detail.

•Desire to travel and see the world.

•Ability to work independently and manage your own projects in a professional manner.

•A passion for innovation and the financial technology sector.

•Strong interpersonal skills.

•Project management skills and proven ability to manage own workload.