Technical Support Specialist

TieTalent; Swindon; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

A leading charity organization is seeking a Technical Support Specialist to join their dynamic team in Swindon. The role involves second and third-line support, maintaining IT systems, and assisting the staff with technical issues. This full-time position offers a competitive salary and a variety of flexible benefits, fostering a diverse working environment and encouraging personal development.

Benefits

Flexible working

Pension

Employee assistance

Gym membership

Health plans

Life assurance

LinkedIn Learning access

Social events

Qualifications

• Experience in IT helpdesk environment.
• Supporting and administering Microsoft 365 services.
• Ability to escalate issues and act as a senior support member.

Responsibilities

• Provide systems support across various systems.
• Handle Technology Support Desk duties and respond to staff calls.
• Maintain hardware and software and provide technical guidance.

Skills

IT helpdesk environment

PowerShell

Microsoft 365

Exchange Online

Hardware troubleshooting

Peripheral device support

Device lifecycle management

Packaging software/apps in Microsoft Intune

Remediation scripts

Job description

5 days ago Be among the first 25 applicants

About

Technical Support Specialist

Are you a technical specialist with experience in second and third-line support? This is a great opportunity to join a fun technical team and develop your career.

Position: Technical Support Specialist

Location: Swindon/Hybrid

Hours: Full-time

Salary: £34,000 to £38,000 per annum

Contract: Permanent

Closing Date: Sunday 29 June 2025

Interview Date: The first round is online on 8 July 2025, and the second round is in person at the Swindon office on 16 July 2025.

The Role

As part of the Technology team, this role involves providing systems support across various systems. You will handle Technology Support Desk duties, respond to staff calls, record and resolve issues, and escalate tasks when necessary. Maintaining hardware and software, and providing technical guidance to support staff are key responsibilities.

About You

We are looking for someone with experience in:

• IT helpdesk environment
• PowerShell, Microsoft 365, Exchange Online
• Migrating businesses to Microsoft Office 365
• Supporting and administering Microsoft 365 services like Teams, SharePoint, Defender
• Device lifecycle management with Windows Autopilot and Microsoft Intune
• Packaging software/apps in Microsoft Intune
• Deploying devices with Windows Autopilot
• Remediation scripts from cloud tools
• Hardware troubleshooting
• Peripheral device support
• Acting as a senior support team member and escalation point
• Working within project teams

Please provide your CV and a 250-word statement expressing your interest and suitability for this position.

In Return…

The organisation values your unique gifts and abilities and is open to exploring how they fit the role.

They encourage applications without requiring you to meet every criterion, emphasizing personal life balance, learning opportunities, diversity, and flexibility.

Benefits include: Flexible working, pension, employee assistance, family time benefits, holiday trading, gym membership, health plans, cycle scheme, life assurance, staff seminars, social events, LinkedIn Learning access, and more.

The organisation is a global charity committed to bringing the Bible to life and is proud to promote diversity and equal opportunity. Applications from all community sections are welcome.

Nice-to-have skills include PowerShell and Microsoft Office 365.

Work experience in Systems Administration or System Engineering is preferred.

Languages: English

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Technology, Internet