Senior Technical Support Specialist

ZipRecruiter; Swindon; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company specialized in smart building technology seeks a Senior Technical Support Engineer near Swindon. This role involves troubleshooting AV and building automation products, supporting technical training, and ensuring outstanding customer service. Ideal candidates are passionate about technology, with a background in technical support for AV or smart home systems.

Benefits

Training and personal growth opportunities

Work directly with the Managing Director

Hands-on experience with cutting-edge technology

Qualifications

• Experience in technical support for AV, smart home, or BMS.
• Confident troubleshooting issues with networking or control systems.
• Great communicator able to guide customers clearly.

Responsibilities

• Providing remote support to professional installers via phone, email, and screen share.
• Troubleshooting integration issues with AV and smart home products.
• Conducting technical training sessions for partners.

Skills

Troubleshooting

Customer Service

Networking

AV technology

Smart home technology

Tools

SAP

Job description

Job Description

Job Title: Senior Technical Support Engineer – Smart Tech & Integration

Based near Swindon – onsite with some hybrid flexibility

£ - Depending on experience

We're working with a specialist distributor at the forefront of smart building technology, from high-end AV and home automation to BMS, KNX, and networking integration. As they continue to grow, they’re looking for a passionate Technical Support Engineer who wants to deliver outstanding support to their installer network, and grow into a highly valued technical expert in the field.

This role is ideal for someone with experience in AV, BMS, smart homes, or building controls, or a strong tech support background with a genuine passion for connected technology and customer service.

What You'll Be Doing:

• Providing remote support to professional installers — via phone, email, and screen share
• Troubleshooting real-world integration issues with AV, smart home, or building automation products
• Delivering or supporting technical training sessions for partners
• Occasionally joining installers onsite to support project delivery (not core, but a great development area)
• Helping shape demo environments and supporting the technical side of trade events
• Logging cases, organising advance replacements, and keeping service tools like SAP up to date

We’re Looking For:

• Experience in technical support for AV, smart home, BMS, or similar tech
• Confident troubleshooting networking or control system issues (IP, switches, routers, etc.)
• Great communicator – able to guide customers clearly without just copying and pasting from manuals
• Passionate about technology, curious, eager to learn, and proactive
• Ideally, experience with systems like KNX, Control4, Lutron, Crestron, Savant, or BMS platforms
• Based within easy reach of Swindon (Chippenham, Oxford, Cirencester, Gloucester, etc.)

What’s in It for You:

• Join a team that actually cares about doing support properly
• Work directly with the MD and an experienced technical lead, with long-term development planned
• Be part of a company that invests in training, equipment, and personal growth
• Get hands-on with cutting-edge residential and commercial smart tech

• This is more than just tech support, it’s a chance to be part of a business that wants you to understand, grow, and lead in the smart building space.

  Apply directly or message us here at Holistx to find out more.