Technical Support Specialist, NFP PEOPLE

Guardian Jobs; Swindon; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

A leading organization is seeking a Technical Support Specialist with experience in IT helpdesk environments. The role offers the chance to work in a hybrid setting, providing second and third-line support for a variety of systems and technologies. This position supports the technology team, focusing on issues resolution and knowledge sharing while promoting diversity and flexibility in work arrangements.

Benefits

Flexible Working

Pension

Employee Assistance Programme

Gym Membership

Health Cash Plan

Cycle Scheme

Life Assurance

Access to Learning Resources

Qualifications

• Experience in IT helpdesk environment.
• Knowledge of Microsoft 365 and Office services.
• Experience in device lifecycle management.

Responsibilities

• Provide second and third-line technical support.
• Respond to support calls and resolve issues.
• Maintain hardware and software for the organization.

Skills

PowerShell

Microsoft Online (365)

Exchange Online Management modules

Device lifecycle management

Troubleshooting

Software packaging

Remote script deployment

Job description

Technical Support Specialist, NFP PEOPLE

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Technical Support Specialist

Are you a Technical Specialist with a background of providing second and third-line support? This is a great opportunity to join a fun technical team and develop in your career.

Position: Technical Support Specialist

Location: Swindon/Hybrid

Hours: Full-time

Salary: £34,000 to £38,000 per annum

Contract: Permanent

Closing Date: Sunday 29 June 2025

Interview Date: The first round is online on 8 July 2025, and the second round is in person at the Swindon office on 16 July 2025.

The Role

Part of the Technology team, this role involves the provision of systems support on a range of systems. This role supports the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff.

Your main duties will be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society’s hardware and software. You will also provide technical guidance to other Technology Support Desk staff members.

About You

We are looking for someone with experience of:

• Working within an IT helpdesk environment PowerShell, Microsoft Online (365) and Exchange Online Management modules
• Migrating a business from on-premise to Microsoft Office 365 services
• Supporting and administering Microsoft Office 365 services, for example, Teams, SharePoint, Exchange Online and Defender
• Full device lifecycle management using Windows Autopilot and Microsoft Intune
• Packaging software and apps in Microsoft Intune
• Deploying devices using Windows Autopilot
• Deploy remediation scripts from cloud-based tools
• Replacing and troubleshooting computer hardware components
• Supporting and maintaining range of peripheral devices
• Acting as a senior within an IT support team, sharing knowledge and acting as an escalation point
• Working within a project team
  
  
  

Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.

In Return…

Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.

The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!

It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.

Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.

Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.

Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.

Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.

Benefits include: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday), gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee

Working in over 200 countries and territories, the organisations parent charity, is a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good.

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

You may also have experience in areas such as Technical Support, Second Line Technical Support, Third Line Technical Support, Technical Support Specialist, Second Line Technical Support Specialist, Third Line Technical Support Specialist, Second Line IT Support, Third Line IT Support. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Advertising Services

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