Senior Technical Support Specialist

JR United Kingdom; Swindon; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Une entreprise de technologie de bâtiment intelligent recherche un Senior Technical Support Engineer à Swindon. Ce poste implique un soutien technique direct, une passion pour les technologies connectées et un désir de croissance personnelle dans l'industrie. La compagnie valorise le développement et les investissements dans l'équipement et la formation de ses employés.

Benefits

Formation continue

Équipement de pointe

Développement personnel

Qualifications

• Expérience en support technique pour des produits AV, domotique, ou automatisation des bâtiments.
• Capacité de résoudre des problèmes de réseaux ou de systèmes de contrôle.
• Excellente communication pour guider les clients.

Responsibilities

• Fournir un support à distance aux installateurs professionnels.
• Résoudre des problèmes d'intégration de produits.
• Participer à des sessions de formation technique pour des partenaires.

Skills

Troubleshooting

Technical Support

AV Systems

Building Management Systems

Networking

Customer Service

Job description

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Senior Technical Support Specialist, swindon, wiltshire

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Client:

Holistx

Location:

swindon, wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Job Title: Senior Technical Support Engineer – Smart Tech & Integration

? Based near Swindon – onsite with some hybrid flexibility

We're working with a specialist distributor at the forefront of smart building technology, from high-end AV and home automation to BMS, KNX, and networking integration. As they continue to grow, they’re looking for a passionate Technical Support Engineer who wants to deliver outstanding support to their installer network, and grow into a highly valued technical expert in the field.

This role is ideal for someone with experience in AV, BMS, smart homes, or building controls, or a strong tech support background with a genuine passion for connected technology and customer service.

What You'll Be Doing:

• Providing remote support to professional installers — via phone, email, and screen share
• Troubleshooting real-world integration issues with AV, smart home, or building automation products
• Delivering or supporting technical training sessions for partners
• Occasionally joining installers onsite to support project delivery (not core, but a great development area)
• Helping shape demo environments and supporting the technical side of trade events
• Logging cases, organising advance replacements, and keeping service tools like SAP up to date
• Experience in technical support for AV, smart home, BMS, or similar tech
• Confident troubleshooting networking or control system issues (IP, switches, routers, etc.)
• Great communicator – able to guide customers clearly without just copying and pasting from manuals
• Passionate about technology, curious, eager to learn, and proactive
• Ideally, experience with systems like KNX, Control4, Lutron, Crestron, Savant, or BMS platforms
• Based within easy reach of Swindon (Chippenham, Oxford, Cirencester, Gloucester, etc.)

What’s in It for You:

• Join a team that actually cares about doing support properly
• Work directly with the MD and an experienced technical lead, with long-term development planned
• Be part of a company that invests in training, equipment, and personal growth
• Get hands-on with cutting-edge residential and commercial smart tech

This is more than just tech support, it’s a chance to be part of a business that wants you to understand, grow, and lead in the smart building space.

? Apply directly or message us here at Holistx to find out more.