Technical Support Specialist

UL Solutions; Nottingham; On-site; GBP 30,000 - 38,000; Full time

Job summary

UL Solutions in the United Kingdom is seeking a technically skilled professional to join our customer success team as a Configuration and Troubleshooting specialist. You will support customers by diagnosing issues, configuring the software, and guiding users through complex workflows from our software solutions.

You will collaborate with colleagues on challenging cases, mentor new team members, and participate in customer meetings to ensure smooth operations.

Responsibilities

• Investigate and troubleshoot system and configuration issues raised by customers.
• Assist existing customers at critical times of the year across multiple products.
• Advise customers on using and configuring the software solutions.
• Configure the system per defined requirements via the UI.
• Collaborate with team on complex issues and coach new members.
• Attend customer meetings and calls; provide training on existing functionality.
• Perform additional duties as needed.

Job description

• Configuration and Troubleshooting:

  • Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
  • Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
  • Advise and assist customers in maintaining their use and configuration of the software solution(s).
  • Configure the system as per defined requirements using the software user interface.

• Collaboration:

  • Collaborate with other team members on complex issues/requirements.
  • Coach new team members.
  • Participate in brainstorming sessions and contribute with creative ideas.

• Other responsibilities:

  • Attend customer meetings and calls as and when required.
  • Provide training to customers on existing functionality.
  • Perform additional duties as needed.