Client-Facing Technical Support & Solutions Coach

UL Solutions; Nottingham; On-site; GBP 30,000 - 38,000; Full time

Job summary

UL Solutions in the United Kingdom is seeking a technically skilled professional to join our customer success team as a Configuration and Troubleshooting specialist. You will support customers by diagnosing issues, configuring the software, and guiding users through complex workflows from our software solutions.

You will collaborate with colleagues on challenging cases, mentor new team members, and participate in customer meetings to ensure smooth operations.

Responsibilities

• Investigate and troubleshoot system and configuration issues raised by customers.
• Assist existing customers at critical times of the year across multiple products.
• Advise customers on using and configuring the software solutions.
• Configure the system per defined requirements via the UI.
• Collaborate with team on complex issues and coach new members.
• Attend customer meetings and calls; provide training on existing functionality.
• Perform additional duties as needed.

Job description

UL Solutions in the United Kingdom is seeking a technically skilled professional to join our customer success team as a Configuration and Troubleshooting specialist. You will support customers by diagnosing issues, configuring the software, and guiding users through complex workflows from our software solutions.

You will collaborate with colleagues on challenging cases, mentor new team members, and participate in customer meetings to ensure smooth operations.