Tech Support Lead

Ampstek; Reading; On-site; GBP 65,000 - 85,000; Full time

Job summary

A technology solutions company in the United Kingdom is seeking an experienced application support specialist. The role focuses on root cause analysis, problem management, and change management within telecom environments. Applicants should possess over 10 years of experience, with skills in Unix/Linux systems, ITIL processes, and technologies like GCOOMS, ArcGIS, and Kubernetes. This position demands strong analytical and problem-solving abilities, alongside effective communication skills.

Qualifications

• 10 years experience in Application support/maintenance in Telecom domain.
• Good understanding of ITIL process and experience of leading a team.
• Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate).

Responsibilities

• Root cause analysis and problem management for recurring issues.
• Create work arounds which can be applied by junior team members.
• Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments.
• Responsible for CSIP, Automation of manual jobs/activities.
• Analyse vulnerabilities and progress vulnerability fixes.
• Perform capacity management activities.
• Perform Disaster Recovery activities, failover testing.

Skills

Application support

ITIL

GCOOMS

ArcGIS

GCP

Kubernetes

Java

Unix/Linux

Shell Scripting

SQL

PL/SQL

Analytical skills

Problem-solving skills

Communication skills

Tools

Unix/Linux

Kubernetes

Job description

Qualifications

• 10 years experience in Application support/maintenance in Telecom domain
• Good understanding of ITIL process & Experience of leading a team
• Good knowledge of GCOOMS, ArcGIS, GCP and Kubernetes
• Good understanding of Java and willing to learn new technologies.
• Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL
• Excellent analytical and problem-solving skills, communication Skill
• Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate)

Responsibilities

• Root cause analysis and problem management for recurring issues
• Create work arounds which can be applied by junior team members
• Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments
• Responsible for CSIP, Automation of manual jobs/activities
• Analyse vulnerabilities and progress vulnerability fixes
• Perform capacity management activities
• Perform Disaster Recovery activities, failover testing