Technical Support Specialist

TN United Kingdom; Halifax; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to enhance their engineering service team. This role involves providing expert assistance to mobile engineers, ensuring high-quality maintenance, and fostering customer satisfaction. The ideal candidate will possess strong diagnostic skills, a City & Guilds Level 3 qualification, and a passion for problem-solving. Join a dynamic team that values expertise and continuous improvement, where your contributions will play a vital role in driving technical support and training initiatives. This is a fantastic opportunity for a hands-on professional eager to make an impact.

Benefits

Pension: 6% employer, 5% employee

28 days holiday (including statutory)

Death in service 3x annual salary

Qualifications

• Experience in auto electrical fault diagnosis and diagnostics systems.
• Ability to work independently and prioritize tasks.

Responsibilities

• Deliver technical support to field engineers and troubleshoot issues.
• Conduct inspections and use technical manuals to identify faults.

Skills

Auto electrical fault diagnosis

Problem-solving

Communication skills

Interpersonal skills

Education

City & Guilds Level 3 in Vehicle Mechanical & Electronic Systems

Tools

Diagnostic tools

Job description

Social network you want to login/join with:

Position: Technical Support Specialist
Location: Halifax
Hours: Monday to Friday Days (38.75hrs)
Pay: up to £40,000
Benefits: Pension: 6% employer, 5% employee, 28 days holiday (including statutory), death in service 3x annual salary

About your new Technical Support Specialist role

Are you a technically skilled professional with a passion for diagnostics and customer service? We're hiring a Technical Support Specialist to provide expert assistance to mobile engineers and service teams, ensuring high-quality maintenance, repair, and customer satisfaction.

The Technical Support Specialist will be responsible for

• Deliver technical support to field engineers, troubleshoot issues, and guide diagnostics and repairs.
• Provide training for internal technicians on electrical, engine, and diagnostic systems.
• Conduct inspections, use technical manuals and diagnostic tools to identify and repair faults.
• Ensure adherence to health & safety standards and quality assurance policies.
• Maintain accurate documentation and parts inventory for repairs and support activity.
• Collaborate across departments and contribute to ongoing technical improvement projects.
• Support customer service teams in resolving technical issues with clients.

Experience required for the Technical Support Specialist role

• City & Guilds Level 3 in Vehicle Mechanical & Electronic Systems or equivalent.
• Strong experience in auto electrical fault diagnosis, diagnostics systems, and heavy/specialist vehicles.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently, prioritise tasks, and deliver under pressure.
• Flexible with working hours, including occasional callouts.
• Valid UK driving licence required.

This is a great opportunity for someone hands-on and solution-focused to play a key role in technical support and training across a growing engineering service team. Apply now with an updated CV to join a company that values expertise and continuous improvement.