Technical Support Specialist in Halifax)

Kemp Recruitment Limited; Halifax; On-site; GBP 34,000 - 40,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist to enhance their engineering service team. This role involves delivering expert technical assistance to mobile engineers, ensuring high-quality repairs and customer satisfaction. The ideal candidate will have a strong background in auto electrical fault diagnosis and excellent problem-solving skills. You'll be instrumental in training technicians and collaborating on technical improvement projects. If you're passionate about diagnostics and customer service, this is a fantastic opportunity to make a significant impact in a growing company.

Benefits

Pension: 6% employer, 5% employee

28 days holiday (including statutory)

Death in service 3x annual salary

Qualifications

• City & Guilds Level 3 in Vehicle Mechanical & Electronic Systems or equivalent.
• Strong experience in auto electrical fault diagnosis and diagnostic systems.

Responsibilities

• Deliver technical support to field engineers and troubleshoot issues.
• Provide training on electrical, engine, and diagnostic systems.

Skills

Auto Electrical Fault Diagnosis

Problem Solving

Communication Skills

Interpersonal Skills

Education

City & Guilds Level 3 in Vehicle Mechanical & Electronic Systems

Tools

Diagnostic Tools

Job description

Position: Technical Support Specialist

Location: Halifax

Hours: Monday to Friday Days (38.75hrs)

Pay: up to £40,000

Benefits: Pension: 6% employer, 5% employee, 28 days holiday (including statutory), death in service 3x annual salary

About your new Technical Support Specialist role

Are you a technically skilled professional with a passion for diagnostics and customer service? We're hiring a Technical Support Specialist to provide expert assistance to mobile engineers and service teams, ensuring high-quality maintenance, repair, and customer satisfaction.

The Technical Support Specialist will be responsible for

- Deliver technical support to field engineers, troubleshoot issues, and guide diagnostics and repairs.

- Provide training for internal technicians on electrical, engine, and diagnostic systems.

- Conduct inspections, use technical manuals and diagnostic tools to identify and repair faults.

- Ensure adherence to health & safety standards and quality assurance policies.

- Maintain accurate documentation and parts inventory for repairs and support activity.

- Collaborate across departments and contribute to ongoing technical improvement projects.

- Support customer service teams in resolving technical issues with clients.

Experience required for the Technical Support Specialist role

- City & Guilds Level 3 in Vehicle Mechanical & Electronic Systems or equivalent.

- Strong experience in auto electrical fault diagnosis, diagnostics systems, and heavy/specialist vehicles.

- Excellent problem-solving, communication, and interpersonal skills.

- Ability to work independently, prioritise tasks, and deliver under pressure.

- Flexible with working hours, including occasional callouts.

- Valid UK driving licence required.

This is a great opportunity for someone hands-on and solution-focused to play a key role in technical support and training across a growing engineering service team. Apply now with an updated CV to join a company that values expertise and continuous improvement.