Technical Support Engineer – Fire & Security (Hybrid)

Wilson Alarm Systems Limited; Leicester; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Free onsite or nearby parking

Training and development opportunities

Friendly and supportive team environment

Hybrid working available

Job summary

Wilson Alarm Systems Limited in Leicester is seeking an experienced Technical Support professional to join their Service team. This role involves providing technical support to both customers and engineers, fault diagnosis, and managing remedial works.

The ideal candidate will have prior experience as a field-based engineer, strong knowledge in intruder alarms and related security systems. The position offers a competitive salary and options for hybrid working.

Qualifications

• Previous experience as a field-based engineer.
• Strong hands-on knowledge of intruder alarms, access control, CCTV, emergency lighting, and fire systems.
• Excellent fault-finding and problem-solving skills.

Responsibilities

• Support Extra Works Growth by identifying remedial opportunities.
• Manage remedial works end to end, including quotations and parts ordering.
• Review false alarm notifications and recommend appropriate actions.

Skills

Fault-finding skills

Problem-solving skills

Knowledge of intruder alarms

Knowledge of CCTV systems

Knowledge of fire systems

Job description

Wilson Alarm Systems Limited in Leicester is seeking an experienced Technical Support professional to join their Service team. This role involves providing technical support to both customers and engineers, fault diagnosis, and managing remedial works.

The ideal candidate will have prior experience as a field-based engineer, strong knowledge in intruder alarms and related security systems. The position offers a competitive salary and options for hybrid working.