Technical Support & Service Manager - UK & Global Travel
Terry Parris Associates Ltd
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Benefits offered by this job
Job summary
TPA Recruit is supporting a global technology manufacturer to hire a Technical Support & Service Manager to lead its UK Technical Support function in Lewes, East Sussex. The role combines hands-on technical leadership with customer-facing management of a team of about eight engineers across hardware, software and connected systems.
The successful candidate will own escalated issues, drive service quality, and improve processes, while coordinating with Engineering, Production and Sales.
Qualifications
- Experience managing a customer-facing technical support team.
- Strong technical aptitude with networking and connected systems.
- Full UK driving licence and willingness to travel.
- Engineering/electronics or technical qualification required.
Responsibilities
- Lead the UK Technical Support team, planning workload, priorities, performance and technical development.
- Provide hands-on technical leadership for hardware, software and connectivity issues.
- Improve support, warranty, repair, servicing and escalation processes using ticket, performance and customer data.
- Manage installation and retrofit activity, coordinate root-cause investigations and cross-functional collaboration across Engineering, Software, Production, Repairs, Sales and Finance.
Skills
Education
Tools
Job description
TPA Recruit is supporting a global technology manufacturer to hire a Technical Support & Service Manager to lead its UK Technical Support function in Lewes, East Sussex. The role combines hands-on technical leadership with customer-facing management of a team of about eight engineers across hardware, software and connected systems.
The successful candidate will own escalated issues, drive service quality, and improve processes, while coordinating with Engineering, Production and Sales.
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