Hands-On Service & Engineering Leader — UK/EU Travel

The Recruitment Group; Witney; On-site; GBP 55,000 - 75,000; Full time

Job summary

The Recruitment Group is recruiting an experienced Service Manager for a well-established specialist manufacturing business based in Witney to lead its engineering and customer service function.

This hands-on leadership role owns day-to-day service operations, manages a team of engineers, coordinates installations, service visits, maintenance, and warranty support across the UK and Europe, while driving process improvements.

Qualifications

• 5+ years' relevant experience in service, engineering or a field-based environment.
• Proven experience managing an engineering or service team.
• Strong customer service and communication skills.
• Excellent organisation and planning abilities.
• Experience with KPIs, reporting and budgets.

Responsibilities

• Lead and manage a team of field-based engineers.
• Plan and coordinate installations, service visits and maintenance.
• Manage customer relationships, warranties and service contracts.
• Oversee spare parts, stock, logistics and external engineers.
• Support European distributors and travel within Europe when required.
• Monitor team performance, KPIs, costs and service efficiency.
• Work closely with Sales and other departments to deliver excellent customer service.
• Ensure Health & Safety standards are maintained.
• Identify opportunities to improve processes and operational efficiency.

Skills

Leadership

Customer service

Communication

Planning

Budgeting

Job description

The Recruitment Group is recruiting an experienced Service Manager for a well-established specialist manufacturing business based in Witney to lead its engineering and customer service function.

This hands-on leadership role owns day-to-day service operations, manages a team of engineers, coordinates installations, service visits, maintenance, and warranty support across the UK and Europe, while driving process improvements.