Technical Support Placement: Learn Troubleshooting & AI Tech

Symphony Communication Services; Belfast City District; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Mentorship

Hands-on experience

Networking opportunities

Product knowledge

Job summary

Symphony Communication Services in Belfast is offering a Technical Support Placement Student role. You will diagnose and troubleshoot client issues, guide customers via phone, email, or chat, and help them get the most from Symphony’s Messaging/Voice products.

The 9‑month placement provides mentorship, hands‑on experience, and opportunities to develop strong communication and problem‑ solving skills while learning our systems.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Strong interest in technology and a desire to learn about various software and hardware systems.
• Excellent communication skills, both written and verbal.
• Patience and empathy when dealing with clients facing technical challenges.
• Basic understanding of computer systems, networks, and troubleshooting methodologies.
• Proficiency in Microsoft Office or similar software.
• Prior technical support or customer service experience is a plus.
• Ability to work effectively both independently and in a team.

Responsibilities

• Collaborate with the technical support team to assist clients with their technical inquiries and issues.
• Provide excellent customer service, ensuring a positive and professional support experience.
• Diagnose and troubleshoot technical problems related to our products/services.
• Offer step‑by‑step guidance to clients on resolving technical issues via phone, email, or chat.
• Document and track customer interactions, resolutions, and feedback in our support systems.
• Escalate complex technical issues to senior team members when necessary.
• Contribute to the creation of technical support resources, such as knowledge base articles and FAQs.

Skills

Customer service

Excellent communication

Problem solving

Teamwork

Microsoft Office

Tech curiosity

Education

Pursuing degree in Information Technology or Computer Science

Tools

None

Job description

Symphony Communication Services in Belfast is offering a Technical Support Placement Student role. You will diagnose and troubleshoot client issues, guide customers via phone, email, or chat, and help them get the most from Symphony’s Messaging/Voice products.

The 9‑month placement provides mentorship, hands‑on experience, and opportunities to develop strong communication and problem‑ solving skills while learning our systems.