Technical Support Operative – EV & Energy Solutions

Luceco Group; Telford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension

Private Healthcare Contribution

SIPS Scheme

Job summary

Sync Energy, part of the Luceco Group, is hiring a Technical Support Operative to assist customers, installers and partners across EV charging and energy products. You will diagnose faults, support product commissioning and contribute to ongoing improvement.

The role involves troubleshooting hardware and software issues, collaborating with Product, Engineering and Software teams, and delivering excellent service while expanding your technical knowledge.

Qualifications

• Experience in technical support or helpdesk roles with strong problem-solving skills.
• Interest or background in EV charging, energy storage or renewable tech is advantageous.
• Excellent written and verbal communication, with the ability to explain complex technical details to non-technical customers.

Responsibilities

• Provide first-class technical support to customers, installers and distribution partners.
• Diagnose hardware, software and connectivity issues across EV chargers and energy storage products.
• Assist with product commissioning and configuration activities.
• Escalate complex issues to specialist teams when needed.
• Maintain accurate records in support ticketing systems and manage multiple cases.

Skills

Technical Support

EV Charging

Customer Service

Troubleshooting

Electrical Products

Networking

IT Support

CRM Systems

Helpdesk Software

Tools

CRM Systems

Helpdesk Software

Diagnostics Equipment

Networking Tools

Job description

Contract: Full Time | Permanent | Monday to Friday

Salary: Competitive + 10% Performance Bonus

Benefits: Pension, Private Healthcare Contribution, SIPS Scheme and More

Join the Future of Smart Energy

Are you a technically minded problem-solver who enjoys helping customers, troubleshooting technology and learning new systems?

Do you want to build your career within one of the UK's fastest-growing sectors, working with innovative EV charging and energy storage solutions that are helping shape a smarter, greener future?

If so, we'd love to hear from you.

At Sync Energy, part of the Luceco Group, we're looking for a Technical Support Operative to join our growing team and become a trusted technical expert for customers, installers and partners across our range of EV charging and energy products.

About Sync Energy

Sync Energy is a leading UK manufacturer of electric vehicle charging solutions and battery storage systems.

As demand for sustainable energy technology continues to grow, we're investing heavily in innovation, product development and customer experience. Our products are helping businesses and homeowners transition to cleaner, smarter energy solutions, and we're looking for talented people to join us on that journey.

The Opportunity

This is an excellent opportunity for someone with technical support, electrical, networking, telecommunications, electronics or customer service experience to develop their career within the rapidly expanding EV and renewable energy sector.

You'll provide technical support across a range of products, helping customers diagnose faults, resolve issues and maximise the performance of their equipment.

No two days are the same, and you'll have the opportunity to work closely with Product, Engineering and Software Development teams while continually expanding your technical knowledge.

What You'll Be Doing

• Providing first-class technical support to customers, installers and distribution partners.
• Diagnosing and resolving hardware, software and connectivity issues.
• Supporting product commissioning and configuration activities.
• Investigating faults across EV chargers and energy storage products.
• Escalating complex technical issues to specialist internal teams where required.
• Maintaining accurate records through support ticketing systems.
• Prioritising and managing multiple customer cases simultaneously.
• Communicating technical information clearly and confidently to both technical and non-technical customers.
• Contributing to product improvements through customer feedback and issue analysis.
• Supporting the ongoing development of technical knowledge resources and troubleshooting guides.

A Typical Day Might Include

• Helping an installer configure a new EV charger
• Troubleshooting a connectivity issue with a customer
• Working with engineering teams to investigate a product fault
• Providing technical guidance over the phone and email
• Testing potential solutions before communicating them to customers
• Identifying recurring issues and helping improve future products

About You

We're looking for someone who enjoys solving problems, helping people and learning new technologies.

You may already have experience in:

• Technical Support
• Technical Helpdesk
• EV Vehicles
• Customer Technical Support
• Electrical Products
• Electronics
• Telecommunications
• Networking
• Renewable Energy
• Smart Home Technology
• IT Support
• EV Charging Solutions
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple priorities and deadlines.
• Customer-focused approach with a passion for delivering excellent service.
• Strong organisational skills and attention to detail.
• Confidence working with technical products and systems.
• Positive attitude and willingness to learn.
• EV Charging Technologies
• Battery Storage Systems
• Electrical Products
• Networking and Connectivity Support
• Technical Customer Service
• CRM or Helpdesk Systems

Don't worry if you don't tick every box. If you have a strong technical aptitude and a passion for customer support, we'd still love to hear from you.

Why Join Sync Energy?

• Join a growing business at the forefront of the UK's energy transition.
• Work with innovative EV charging and energy storage technologies.
• Develop your technical expertise within a rapidly expanding market.
• Access ongoing training and development opportunities.
• Work alongside experienced engineering, product and software teams.
• Enjoy genuine career progression opportunities as the business continues to grow.
• Be part of a supportive, collaborative and forward-thinking team.

Build Your Future With Us

Whether you're currently working in technical support, electrical products, IT support, telecommunications or another customer-facing technical role, this could be the perfect opportunity to develop a rewarding career within the EV and smart energy sector.