Technical Support Co-ordinator

Bellrock Group; Leicester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life cover

Paid sick leave

Health assistance program

Enhanced family leave

Cycle to work

Holiday purchase scheme

Healthcare cash plan

MotorSave scheme

Refer a friend

Liftshare

Virtual GP

Job summary

Bellrock Group is seeking a capable Coordinator in Leicester on a hybrid arrangement. You will support the Service Delivery Manager, track job progress, liaise with engineers and suppliers, and help ensure jobs move forward smoothly.

You will monitor queues, update records, raise purchase orders, and provide MI and reporting support. This role requires organisation, persistence and clear communication to resolve escalations effectively.

Qualifications

• Experience in a coordinator, scheduling or admin role.
• Comfortable with systems, phone and email communications.
• Able to juggle completing tasks and priorities.
• Adherence to processes and procedures.
• Detail-focused and highly organised.
• Tenacious and persistent in chasing actions.
• Clear communicator and team player.
• Good judgement and knowing when to escalate issues.

Responsibilities

• Monitor job queues and update records accurately.
• Contact suppliers and engineers for updates and progress.
• Rebook or reschedule jobs as needed.
• Raise purchase orders and process updates in the systems.
• Support MI and reporting requirements.
• Coordinate with the Service Delivery Manager to resolve escalations and own jobs until completion.

Skills

Coordinator experience

Scheduling

Admin systems

Communication

Job description

Role Overview

Support the Service Delivery Manager by providing administrative and operational coordination. Track job progress, chase updates, liaise with engineers and suppliers, and ensure jobs move forward smoothly.

Location

Leicester / Hybrid

Key Responsibilities

• Monitoring job queues and updating records accurately
• Contacting suppliers and engineers for updates and job progress
• Rebooking or rescheduling jobs as needed
• Raising purchase orders and processing updates in the system
• Supporting MI and reporting requirements
• Coordinate with the Service Delivery Manager to resolve escalation issues quickly, by taking ownership of jobs where loss of trade or critical asset failure has occurred until satisfactory completion keeping client informed until trade is resumed

Skills & Experience

• Experience in a coordinator, scheduling, or admin role
• Comfortable with systems, phone, and email comms
• Able to juggle completing tasks and priorities
• Adherence to processes and procedures
• Detail-focused and highly organise d
• Tenacious and persistent in chasing actions
• Clear communicator and team player
• Good Judgement & understanding when to elevate issues

AI fluency & learning mindset

We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work between the Leicester office and your home address on a hybrid basis Monday to Friday 08:30-17:00.

What can we offer you?

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Why Bellrock?

At Bellrock, our people make the difference. We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments. We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.