Technical Support Officer - Waste Services

Brackenberry; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Technical Support Officer to deliver essential administrative and technical support within the Waste Services sector. This role emphasizes customer service excellence and effective communication, ensuring that performance targets are met while fostering a culture of continuous improvement. You will be part of a multi-disciplinary team, tackling diverse challenges and contributing to the enhancement of service delivery. If you thrive in a dynamic environment and are ready to make a difference, this opportunity could be the perfect fit for you.

Qualifications

• Minimum 5 GCSE level passes including maths and English or equivalent.
• Experience of supporting multi-disciplinary teams with technical administration.

Responsibilities

• Respond to customer queries and escalate issues to technical managers.
• Support Waste Services team with enquiries, service requests, and complaints.

Skills

ICT Skills

Customer Service

Technical Administration

Database/System Administration

Education

GCSE Level Pass including Maths and English

Tools

Word

Excel

Google Docs

Oracle

Job description

We are working closely alongside a Local Authority in Hillingdon to assist with the appointment of a Technical Support Officer - Waste Services, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £117.44 - £164.00 per Day

Summary:

Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained.

Responsibilities:

• Respond to customer queries by phone, email, and CRM systems, and escalate issues and messages to the technical managers and professional workers
• To support the Waste Services team to investigate and respond to enquiries, service requests, and complaints.
• Responsible for delivering complex, routine, and emergency administrative tasks to ensure consistency in service delivery
• Deliver a skilled and flexible technical administration support service, and to react to peaks and troughs of work in both the customer contact and waste services teams.
• To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care

Qualifications:

• Minimum 5 GCSE level pass including maths and English, or equivalent

Experience Required:

• Experience of supporting a multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, anddatabase/system administration)
• Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines
• Experience of developing and maintaining good working relationships with clients, seniorcolleagues and Members of the Council.
• Experience of dealing sensitively with members of the public in a variety of situations

Knowledge and Skills:

• Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems
• Understanding of Business Improvement (BID)and its implications for the wider team
• Ability to use financial systems i.e. Oracle

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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