Technical Support Officer

Liverpool City Council; West Kirby; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement (27 days)

Pension scheme

Flexible working

Learning & development

Health & wellbeing

Cycle to work

Gym discounts

Volunteer scheme

Job summary

Liverpool City Council is seeking a Technical Support Officer on a fixed-term 6-month contract. The role involves data capture, cleansing and analysis across in-house ICT systems, with a focus on providing efficient, customer-centred service.

The post sits within the Planning and Building Control Service, validating planning applications and land charge enquiries and supporting the wider service with a modern, business-friendly approach.

Qualifications

• Requires NVQ Level 3 in Administration/Business Studies.
• Experience in busy office environments.
• Analytical and data handling skills.

Responsibilities

• Validate and process planning and building control applications.
• Interpret and cleanse data; support data capture across ICT systems.
• Provide technical and administrative support with a customer-focused approach.

Skills

Data capture

Data cleansing

Data analysis

Administrative support

Customer service

Education

NVQ Level 3 in Administration/Business Studies

Job description

Technical Support Officer

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces - there’s really something for everyone!

The role

The Technical Support Officer is a fixed term contract post initially for 6 months to work on data capture and data cleansing. It will be working across a number of our in house ICT systems and will require analysing, cleansing and interpreting data and a fair amount of data capture. In the role of Technical Support Officer you will be expected to provide technical and administrative support within the Service, in a flexible manner ensuring that an effective, efficient and customer focussed service is delivered within required timescales and to provide support in relation to any of the functions undertaken by the Service to enable specific and overall objectives of the team to be achieved. Your demonstrable knowledge as a Technical Support Officer includes competencies associated with NVQ Level 3 in Administration/ Business Studies and proven experience of working in a busy office. The role is in the Planning and Building Control Service and is part of a highly skilled, technical support team and the role is pivotal in validating and processing all planning and building control applications, land charge enquiries and providing support across the whole service. It is customer focussed with the emphasis on providing a modern, business friendly planning service (Please note this is not a job in ICT). This role is fixed term for the purpose of limited specialist project work and will end 6 months after your start date.

Our Offer to You

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years' service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a Flexibility First approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme - option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time - a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave
• Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying. Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration http://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes. For details regarding the salary of a skilled worker visa please visit Home Office: http://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list. This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.