Operations Support Coordinator - Part Time

DFDS; Immingham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Life assurance

Pension scheme

Holiday purchase scheme

Free ferry travel

Employee assistance programme

Wellbeing platform

Retail discounts

Job summary

DFDS is seeking an Operations Support Coordinator to act as the central contact for hauliers and suppliers, supporting transport operations and administration. You will manage self-billing, POD and invoicing queries while ensuring compliance across UK and international teams.

The role emphasizes strong organisational skills, attention to detail, and proactive stakeholder communication. You will work with multiple departments, maintaining records and KPI updates, and performing general transport

Qualifications

• Background in transport, logistics, or operational administration.
• Strong organisation and attention to detail; able to manage multiple priorities.
• Proficient in Microsoft Office; comfortable with multiple systems.
• Excellent communication and relationship-building with suppliers, customers and colleagues.

Responsibilities

• Act as central point of contact for third‑party hauliers, suppliers and internal teams.
• Support transport operations by resolving queries and managing self-billing processes.
• Maintain POD, CMR, invoice and job-costing records for UK and international operations.
• Maintain compliance documents, including insurance, licences, driver handbooks and supplier agreements.
• Produce KPI updates and assist with broader operational and administrative tasks.
• Provide general transport administration support as needed.

Skills

Communication

Organisation

Attention to detail

Multitasking

Tools

Microsoft Office

Operational systems

Job description

Do you enjoy being at the centre of an operation, supporting multiple teams and keeping processes running smoothly? Are you organised, proactive, and confident working with suppliers, transport providers, and internal stakeholders? If so, you could be the newest addition to our team as an Operations Support Coordinator.

Be part of the movement - and play your part.

About The Role

Working Monday to Wednesday, you'll provide vital administrative and operational support across a range of business functions. Acting as a key point of contact for third-party hauliers, suppliers, contractors, and internal departments, you'll help ensure the smooth running of transport, compliance, facilities, and commercial activities.

You Will Be Responsible For

• Acting as the central point of contact for third-party hauliers, including supplier onboarding and relationship management
• Supporting transport operations by resolving queries, managing self-billing processes, and maintaining cost information within operational systems
• Managing proof of delivery (POD), CMR, invoice, and job-costing queries across UK and international operations
• Maintaining compliance records, including insurance documentation, licences, driver handbooks, and supplier agreements
• Producing KPI updates and supporting wider business functions with operational and administrative requirements
• General transport administration when required.

About You

A background in transport, logistics, or operational administration would be advantageous. You'll be highly organised with strong attention to detail, able to manage multiple priorities while maintaining accuracy. Good Microsoft Office skills are essential, along with confidence working across different systems and administrative processes.

You’ll thrive in this role if you're a strong communicator with excellent people skills and enjoy building relationships with suppliers, customers, and colleagues. You'll be comfortable working independently while also contributing as part of a wider team. A flexible, proactive approach and the ability to adapt to changing business needs will help you succeed in this fast paced and varied role.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

While you’re with us, we want you to develop.

At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

We look forward to hearing from you.

This recruitment process is managed by the DFDS Talent Acquisition team. We kindly ask external recruitment agencies to refrain from contacting us regarding this opportunity.