Technical Support Officer

Jobtailor; Ipswich; On-site; GBP 21,000 - 26,000; Full time

Job summary

Suffolk County Council in Ipswich is seeking an organised administrator to support transport strategy services, process planning documents, manage finances, and respond to queries.

You will maintain records in Aurora, handle payments and invoices, and collaborate with colleagues while providing a welcoming first point of contact.

Qualifications

• A Level 3 qualification or equivalent knowledge and experience in an administrative, customer service, financial, or similar role.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint.
• Ability to maintain accurate records.
• Strong written and verbal communication skills.
• Excellent organisational skills and ability to manage own workload effectively.
• Professional and customer-focused approach when responding to enquiries, including challenging situations.
• Positive, flexible and collaborative attitude.
• Willingness to support colleagues and adapt to changing priorities.
• Eagerness to learn new systems, processes and ways of working.
• Commitment to Suffolk County Council's WeASPIRE values.
• CV required for application progression.
• DBS checks or police vetting may be required for relevant posts.

Responsibilities

• Upload planning documents and keep databases up to date
• Manage financial tasks, including processing payments and invoices and tracking budgets
• Answer calls and emails, provide information to colleagues and the public, and resolve queries
• Issue Street Works Permits to developers undertaking works in the public highway
• Record permit information on Aurora
• Organise meetings and book rooms
• Contribute to team discussions and support and cover colleagues
• Help design and improve systems and make processes more efficient
• Provide a welcoming first point of contact, offering advice and guidance
• Support the delivery of Transport Strategy services across Suffolk County
• Collaborate with colleagues and contribute to improving services

Skills

Administrative skills

Customer service

Data entry

Record keeping

Communication skills

Organisational skills

Problem solving

Willingness to learn

Education

A Level 3 qualification

Equivalent experience

Tools

Aurora

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

• Upload planning documents and keep databases up to date
• Manage financial tasks, including processing payments and invoices and tracking budgets
• Answer calls and emails, provide information to colleagues and the public, and resolve queries
• Issue Street Works Permits to developers undertaking works in the public highway
• Record permit information on Aurora
• Organise meetings and book rooms
• Contribute to team discussions and support and cover colleagues
• Help design and improve systems and make processes more efficient
• Provide a welcoming first point of contact, offering advice and guidance
• Support the delivery of Transport Strategy services across Suffolk County
• Collaborate with colleagues and contribute to improving services

Requirements

• A Level 3 qualification and/or equivalent knowledge and experience in an administrative, customer service, financial, or similar role
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
• Ability to maintain accurate records
• Strong written and verbal communication skills
• Excellent organisational skills and ability to manage own workload effectively
• Professional and customer-focused approach when responding to enquiries, including challenging situations
• Positive, flexible and collaborative attitude
• Willingness to support colleagues and adapt to changing priorities
• Eagerness to learn new systems, processes and ways of working
• Commitment to Suffolk County Council's WeASPIRE values
• CV required for application progression
• DBS checks or police vetting may be required for relevant posts

Core Competencies

Demonstrates strong administrative and customer service skills, with proficiency in Microsoft Office applications and a commitment to maintaining accurate records. Capable of managing financial tasks and supporting team collaboration while adapting to changing priorities.

Highest-signal resume keywords

• A Level 3 Qualification
• Microsoft Office Proficiency
• Financial Task Management
• Strong Communication Skills
• Organisational Skills

ATS Optimization Keywords

Hard Skills

• Record Keeping
• Budget Tracking
• Payment Processing
• Invoice Management
• Data Entry

Soft Skills

• Customer-Focused Approach
• Collaborative Attitude
• Positive Mindset
• Flexibility
• Problem Solving

Certifications & Qualifications

• DBS Check

Industry Keywords

• Transport Strategy Services
• Street Works Permits
• Public Highway
• Suffolk County Council
• Administrative Role

Tools & Technologies

• Aurora
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint