Technical Support Officer

Royal Borough of Greenwich; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Royal Borough of Greenwich is seeking a dedicated Technical Support Officer in our Transport Division for an 18-month secondment. You will provide an effective support and administration service to the Highways Team, handling calls, service requests and licence applications with a focus on excellent customer service.

Join a collaborative, delivery‑focussed council that values diversity and professional growth.

Qualifications

• Excellent customer service skills.
• Strong organisational and communication abilities.
• Ability to work collaboratively with a wide range of service users.

Responsibilities

• Provide admin support to the Highways Team.
• Handle calls and service requests.
• Process licence applications.

Job description

About Us

Our Greenwich Plan sets out our vision for the next 4 years focusing on the changes we collectively want to see in our borough and Council. We want to become a more strategic, efficient, and adaptive organisation, to deliver for our communities. Our workforce is key to making this happen.

About Us

Our Greenwich Plan sets out our vision for the next 4 years focusing on the changes we collectively want to see in our borough and Council. We want to become a more strategic, efficient, and adaptive organisation, to deliver for our communities. Our workforce is key to making this happen. Royal Greenwich is a borough synonymous with first class modern services. Our vibrant, diverse communities span Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Royal Greenwich has a reputation for combining ambition with delivery. We are on a journey towards a low carbon future, and the sustainability agenda will influence all areas of the Council’s work.

This is an opportunity to play a key support role in supporting us with shaping the Council’s ambitions for our future transport network.

You will need to bring energy and great organisational and communication skills to this role, with a real sense of working collaboratively with wide range of service users.

About The Role

Working in our Transport Division as part of Technical Support Team, we are recruiting a Technical Support Officer for an 18-month secondment to provide an effective support and administration service to our Highways Team and to the wider Transport Service. This will include handling calls, service request, admin support, and licence applications. This busy role is varied, and you’ll need to have excellent customer service skills and be a great communicator.

Diversity Statement:

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated.

Our Staff Values:

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.