Technical Support Officer

Royal-Borough-of-Greenwich; Greater London; On-site; GBP 33,000 - 34,000; Full time

Job summary

Royal Greenwich is recruiting a Technical Support Officer to support the Highways Team within the Transport Division on an 18-month secondment. The role covers dealing with calls, processing service requests, providing admin support and handling licence applications, with a strong focus on customer service and clear communication.

Working hours are 35 per week, with a standard annual salary in the £32,535–£33,987 range. The post is based in Woolwich, London, and closes on 12 November 2026.

Qualifications

• Experience in administrative support and customer service.
• Strong communication and organisational skills.

Responsibilities

• Handle calls and service requests for the Highways Team.
• Provide admin support and process licence applications.
• Deliver excellent customer service and communicate effectively.

Job description

Job IntroductionAbout UsOur Greenwich Plan sets out our vision for the next 4 years focusing on the changes we collectively want to see in our borough and Council. We want to become a more strategic, efficient, and adaptive organisation, to deliver for our communities. Our workforce is key to making this happen.Royal Greenwich is a borough synonymous with first class modern services. Our vibrant, diverse communities span Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Royal Greenwich has a reputation for combining ambition with delivery. We are on a journey towards a low carbon future, and the sustainability agenda will influence all areas of the Council’s work.This is an opportunity to play a key support role in supporting us with shaping the Council’s ambitions for our future transport network.You will need to bring energy and great organisational and communication skills to this role, with a real sense of working collaboratively with wide range of service users.About the RoleWorking in our Transport Division as part of Technical Support Team, we are recruiting a Technical Support Officer for an 18-month secondment to provide an effective support and administration service to our Highways Team and to the wider Transport Service. This will include handling calls, service request, admin support, and licence applications. This busy role is varied, and you’ll need to have excellent customer service skills and be a great communicator. .For an informal discussion about this opportunity, please contact Sami Mcginlay [e-mail] Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.Advert Close: All vacancies close at midnight unless otherwise stated.Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.Salary Scale 5 - £32,535 - £33,987Frequency AnnualJob Reference royalgreenwich/TP/1371/1187Contract Type SecondmentsContract Details Fixed Term 18 monthsWorking Hours 35Closing Date 12 November, 2026Job Category Administration/clericalBusiness Unit Communities, Environment and Central (CEC)Location Woolwich, London, United KingdomLevel of Disclosure and Barring Service, DBS, check required No DBSPosted on 5 October, 2026