Technical Support Office Fire and Building Safety

London Borough of Tower Hamlets; City Of London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Local Government Pension Scheme

29–33 days annual leave + holidays

Flexible and agile working

Staff money-saving schemes

Learning Academy

Job summary

London Borough of Tower Hamlets seeks a Technical Support Officer to provide comprehensive admin support, maintain building records, and monitor first contact points. You will manage IT solutions and support EHO with diverse, complex buildings to improve housing standards and resident safety.

The role is a fixed-term 24-month contract with flexible and agile working options and access to Learning Academy opportunities.

Qualifications

• Knowledge of Building Safety Act 2022.
• Understanding of high-rise and higher-risk residential buildings.
• Excellent communication and organisational skills.
• Ability to manage a varied workload.
• Experience of managing databases.
• Commitment to improving housing standards and resident safety.

Responsibilities

• Comprehensive administrative support to the team.
• Maintenance of accurate building records and Golden Thread information.
• Effective monitoring of 'first contact' points.
• Maintenance and development of information technology solutions.

Skills

Building Safety Act knowledge

High-rise building understanding

Communication skills

Organisation skills

Workload management

Database management

Job description

About the Role

Tower Hamlets is rebuilding its team dedicated to deliver the London Remediation Acceleration Action Plan to keep residents safe in their homes. The rebuild includes recruitment of a Technical Support Officer.

This is an excellent opportunity to work alongside and support EHO and on a wide range of diverse and complex buildings.

You’ll provide a comprehensive range of high-quality administrative support including data inputting, document checking, handling verification processes such as land registry searches. You’ll be the first point of contact residents, building owners and stakeholders and you’ll will maintain and manage relevant databases.

You’ll utilise information technology to deliver appropriate support and assist in training others to ensure effective use of IT systems across the service.

Key Responsibilities

• Comprehensive administrative support to the team
• Maintenance of accurate building records and Golden Thread information
• Effective monitoring of 'first contact' points
• Maintenance and development of information technology solutions

About You

You will have:

• Knowledge of Building Safety Act 2022.
• Understanding of high-rise and higher-risk residential buildings
• Excellent communication and organisational skills
• The ability to manage a varied workload
• Experience of managing databases
• A commitment to improving housing standards and resident safety

This is a fixed term contract for 24 months

Our benefits

• Competitive salary
• Local Government Pension Scheme membership.
• Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days at Christmas.
• Flexible and agile working to support work-life balance.
• Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).
• Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

About Tower Hamlets

Tower Hamlets is a truly unique borough at the heart of London - a place where history and innovation sit side by side. From the docks and markets that shaped the East End to the global business hub of Canary Wharf, we are proud to be one of the most dynamic, diverse, and ambitious communities in the UK. We are also one of the fastest growing and youngest boroughs in the country, offering unrivalled opportunities to make a real difference to people's lives. Our residents are energetic, creative, and resilient, and our council is committed to delivering the best possible services and opportunities for them.

Our award-winning new Town Hall in Whitechapel provides a modern, flexible workplace for our staff, right at the heart of the borough and directly opposite Whitechapel Tube and Elizabeth line station. It is more than just a workplace - it's a hub for collaboration, innovation and community, designed to bring out the best in our people.

As an employer, we put equality, diversity, and inclusion at the heart of everything we do. Our active Employee Network Groups celebrate and champion our workforce, helping to ensure that everyone feels a sense of belonging. Guided by our TOWER values - Together, Open, Willing, Excellent and Respect - we are building a positive, inclusive culture where colleagues can thrive.

At Tower Hamlets Council, you’ll find exciting challenges, supportive colleagues, and the chance to shape one of London's most important and vibrant places. If you're looking for a role where you can see the impact of your work every day, then Tower Hamlets is the place for you.