Technical Support Manager: Lead, Train & Elevate Service

Sharp; Swanley; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Sharp is seeking a Technical Support Manager to lead our Technical Support Team and drive service excellence across our document solutions portfolio in the UK and Europe. You will develop team capabilities, oversee documentation, and ensure effective troubleshooting both remotely and onsite.

The role partner with product planning and factory engineering, support European partners, and identify opportunities to enhance product performance and service capability.

Qualifications

• HNC/HND or equivalent technical qualification.
• Five+ years in a technical support or service leadership role.
• Excellent communication and presentation skills.
• Strong documentation and analytical problem-solving abilities.

Responsibilities

• Lead, mentor, and develop the Technical Support Team.
• Oversee creation and distribution of technical documentation.
• Provide remote and onsite technical troubleshooting.
• Deliver product training to internal teams, resellers, and partners.
• Conduct product evaluations and liaise with factory engineering teams.
• Monitor product quality, analyse trends, and drive improvements.
• Maintain accurate parts lists and support resolution of backorders.
• Present monthly operational reports and host weekly team meetings.

Skills

Leadership

Communication

Documentation

Analytical thinking

Education

HNC/HND or equivalent

Job description

Sharp is seeking a Technical Support Manager to lead our Technical Support Team and drive service excellence across our document solutions portfolio in the UK and Europe. You will develop team capabilities, oversee documentation, and ensure effective troubleshooting both remotely and onsite.

The role partner with product planning and factory engineering, support European partners, and identify opportunities to enhance product performance and service capability.