Technical Support Manager

Sharp; Swanley; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Sharp is seeking a Technical Support Manager to lead our Technical Support Team and drive service excellence across our document solutions portfolio in the UK and Europe. You will develop team capabilities, oversee documentation, and ensure effective troubleshooting both remotely and onsite.

The role partner with product planning and factory engineering, support European partners, and identify opportunities to enhance product performance and service capability.

Qualifications

• HNC/HND or equivalent technical qualification.
• Five+ years in a technical support or service leadership role.
• Excellent communication and presentation skills.
• Strong documentation and analytical problem-solving abilities.

Responsibilities

• Lead, mentor, and develop the Technical Support Team.
• Oversee creation and distribution of technical documentation.
• Provide remote and onsite technical troubleshooting.
• Deliver product training to internal teams, resellers, and partners.
• Conduct product evaluations and liaise with factory engineering teams.
• Monitor product quality, analyse trends, and drive improvements.
• Maintain accurate parts lists and support resolution of backorders.
• Present monthly operational reports and host weekly team meetings.

Skills

Leadership

Communication

Documentation

Analytical thinking

Education

HNC/HND or equivalent

Job description

Technical Support Manager

Service & Operations | Full-Time | UK

We are seeking a highly capable Technical Support Manager to lead our Technical Support Team and play a pivotal role in delivering exceptional service across our document solutions portfolio. This position is ideal for an experienced technical leader who is committed to quality, continuous improvement, and enhancing the customer experience.

About the Role

As the Technical Support Manager, you will guide and develop a team dedicated to supporting dealers, direct customers, and internal stakeholders. You will champion technical excellence, oversee the creation of high-quality documentation, and ensure effective troubleshooting and issue resolution both remotely and onsite.

You will also work closely with product planning and factory engineering teams, contribute to product evaluations, support European partners, and identify opportunities to improve product performance and service capability.

Key Responsibilities

• Lead, mentor, and develop the Technical Support Team
• Oversee the creation and distribution of technical documentation
• Provide remote and onsite technical troubleshooting
• Deliver product training to internal teams, resellers, and partners
• Conduct product evaluations and liaise with factory engineering teams
• Monitor product quality, analyse trends, and drive improvements
• Maintain accurate parts lists and support the resolution of backorders
• Prepare and present monthly operational reportsHost weekly team meetings and conduct regular one-to-one sessions
• Participate in company roadshows and represent the technical function in multinational settings
• Support European colleagues with training materials and technical documentation

About You

We're looking for someone with strong technical capability, proven leadership skills, and a passion for developing both people and processes. The ideal candidate will bring:

• HNC/HND or equivalent technical qualification
• At least five years' experience in a technical support or service leadership role
• Strong understanding of technical products and industry practices
• Excellent communication and presentation skills
• Ability to build trusted customer and partner relationships
• High attention to detail and strong documentation skills
• Analytical problem-solving ability and sound decision-making
• Adaptability and a continuous improvement mindset
• Confidence communicating with local and international stakeholders

Why Join Us

This is an opportunity to join a forward-thinking organisation that values innovation, high performance, and professional development. You will influence product quality, enhance service standards, and shape the technical support function across the UK and Europe.