Field-Based Customer Support Engineer II – MFDs & Networking

Sharp; Shaldon; Sur place; GBP 32 000 - 45 000; Plein temps

Résumé du poste

Sharp Business Systems UK is seeking an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands-on role, you’ll install, maintain and repair multi-functional devices (MFDs) and related software, both on-site and remotely.

Reporting to the Regional Service Manager, you’ll play a key role in delivering a high-quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.

Qualifications

• Strong IT skills with PCs, laptops and tablets.
• Good working knowledge of Microsoft products (Word, Excel).
• Ability to learn and work with bespoke software systems.
• Relevant technical qualifications and/or experience in the print or visual solutions sector.
• Confident diagnosing and resolving electromechanical and network faults.
• Full UK driving licence (Category B).
• Ability to work independently as well as part of a team.
• Self-motivated with a proactive and organised approach.
• Excellent communication and customer-facing skills.
• Professional, positive and resilient attitude, even in challenging situations.

Responsabilités

• Installing, repairing, configuring and maintaining MFDs and related products
• Preparing, setting up and refurbishing new and second-hand equipment
• Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality
• Diagnosing and resolving advanced MFD and network-related issues
• Providing clear training and guidance to customers on hardware and software
• Supporting colleagues and providing cover across the service function when required
• Assisting with ad hoc tasks to support logistics and service operations
• Managing stock held on vehicles or sites
• Working to agreed KPIs and following company processes and policies

Connaissances

IT skills

Microsoft Office

Outils

Microsoft Word

Microsoft Excel

Description du poste

Sharp Business Systems UK is seeking an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands-on role, you’ll install, maintain and repair multi-functional devices (MFDs) and related software, both on-site and remotely.

Reporting to the Regional Service Manager, you’ll play a key role in delivering a high-quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.