Field Support Engineer – MFDs, Networking & Remote

Sharp; Swanley; On-site; GBP 32,000 - 42,000; Full time

Job summary

Sharp is seeking a Customer Support Engineer – Level Two for field-based UK work. You will install, maintain and repair multi-function devices (MFDs) and related software, both on-site and remotely, reporting to the Regional Service Manager.

This hands-on role focuses on delivering high-quality customer experiences, troubleshooting complex issues, and supporting Sharp's portfolio across hardware and software.

Qualifications

• Strong IT skills with PCs, laptops, tablets.
• Good working knowledge of Microsoft Word/Excel.
• Ability to learn and work with bespoke software systems.

Responsibilities

• Install and maintain MFDs and related products.
• Refurbish new and second-hand equipment.
• Connect devices to PCs and networks and configure drivers.

Skills

IT skills

Microsoft products

Bespoke software

Electromechanical diagnosis

Network faults

UK driving license

Independent worker

Communication

Resilience

Education

Technical qualifications in print/visual solutions

Job description

Sharp is seeking a Customer Support Engineer – Level Two for field-based UK work. You will install, maintain and repair multi-function devices (MFDs) and related software, both on-site and remotely, reporting to the Regional Service Manager.

This hands-on role focuses on delivering high-quality customer experiences, troubleshooting complex issues, and supporting Sharp's portfolio across hardware and software.