Technical Support Manager: Lead, Train & Elevate Service

Sharp UK; Swanley; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Sharp UK is seeking a Technical Support Manager to lead the Technical Support Team and drive excellence across our document solutions portfolio. You will guide a skilled team, develop documentation, and ensure effective remote and onsite troubleshooting.

The role involves collaboration with product planning and factory engineering, and supporting European partners to improve performance and service capability.

Qualifications

• Minimum five years in technical support or service leadership.
• Strong technical product knowledge and industry practices.
• Excellent communication and presentation skills.
• Ability to build trusted customer and partner relationships.

Responsibilities

• Lead, mentor, and develop the Technical Support Team.
• Oversee the creation and distribution of technical documentation.
• Provide remote and onsite technical troubleshooting.
• Deliver product training to internal teams, resellers, and partners.
• Conduct product evaluations and liaise with factory engineering teams.
• Monitor product quality, analyse trends, and drive improvements.
• Maintain accurate parts lists and support the resolution of backorders.
• Prepare and present monthly operational reports.
• Host weekly team meetings and conduct regular one-to-one sessions.
• Participate in company roadshows and represent the technical function in multinational settings.
• Support European colleagues with training materials and technical documentation.

Skills

Leadership

Communication

Documentation

Problem-solving

Analytical thinking

Continuous improvement

Stakeholder management

Team development

Education

HNC/HND or equivalent

Job description

Sharp UK is seeking a Technical Support Manager to lead the Technical Support Team and drive excellence across our document solutions portfolio. You will guide a skilled team, develop documentation, and ensure effective remote and onsite troubleshooting.

The role involves collaboration with product planning and factory engineering, and supporting European partners to improve performance and service capability.