Technical Support Engineer

Advanced Electronics Limited; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Discretionary bonus

Pension scheme

Life Assurance

Halma shares

Flexible working

Holiday buy/sell

Parental leave (14 weeks)

Job summary

Advanced Electronics Limited in the United Kingdom is seeking a Technical Support Engineer to be a primary contact for customer queries, providing telephone and email support and delivering product training in virtual or face-to-face settings.

You will collaborate with Sales, Marketing and Product teams to promote the brand, guide customers on applying product features, identify pain points, and help drive growth and customer satisfaction.

Qualifications

• Experience in technical support or customer service with electronics bias.
• Excellent written and verbal communication.
• Willingness to travel and train customers.

Responsibilities

• Be first point of contact for customer queries via phone and email.
• Deliver product training in virtual and in-person settings.
• Collaborate with Sales, Marketing, Product to promote brand and resolve issues.

Skills

Technical support

Customer service

Communication skills

Problem solving

Electrical bias

Training delivery

Job description

Our team members are passionate, driven and up for a challenge. If you have ambition to make a difference, then please read on.Advanced Electronics Ltd have been designing and manufacturing life-saving products for 25 years, protecting iconic buildings across the globe and the people within. Our team members are passionate, driven and up for a challenge. We are a wholly owned subsidiary of Halma plc, a FTSE 100 listed company. Halma is “a market leader in specialist safety, health and environmental technologies” and has a purpose of ‘Growing a safer, cleaner, healthier future for everyone, every day”.The Job:As Technical Support Engineer you'll work with a well-established, experienced team, providing first class technical support and on-hand help for any customer queries. You will:be a primary point of contact for technical support and training queries from customers and end users by providing telephone and email supportdeliver customer product training in a virtual environment, as well as face-to-face, either from our dedicated training space or at strategic offsite locations to meet the requirements of our customersactively collaborate within Sales & Marketing to deliver promotional and support material to establish and maintain our brand as a market leaderguide customers in applying the features and benefits of our products to meet the requirements of installation in the most effective and efficient mannerprovide advice to key stakeholders on our products and solutions and influence their decision-making process to deliver sustained growth and drive market shareidentify customer pain points and adopt a systematic and methodical approach to addressing those pointscollaborate with product management and QA, offering support as/when requiredTo thrive in this role you will have:an established track record in a technical support/customer service type role with an electronic/electrical biasexcellent communication skills and will demonstrate transparencythe desire and aptitude to understand our products and the ability to learn new technologya willingness to go out of your way to support customers and promote solutionsan analytical mind and strong problem-solving skillsthe ability to support and inspire confidence in customers and stakeholdersa collaborative approach, with sound judgement, a strong business sense and an ability to understand customer needsBenefitsAt Advanced, people are at the heart of our success. We’re committed to building an inclusive workforce and creating an environment where everyone feels valued and respected. To support our people, we offer a comprehensive range of rewards and benefits, including:Discretionary company bonusEnhanced contributory pension schemeLife Assurance and Income ProtectionHalma sharesFlexible working policyHoliday buy and sell scheme14 weeks parental leavePaid volunteering daySimplyhealth reimbursement schemeYuLife wellbeing appEmployee Assistance Programme and free counselling service24/7 access to GP servicesCycle to Work SchemeEV charging pointsSimply Rewards discount scheme#AdvancedIf you're excited by this opportunity, we'd love to hear from you! Please tell us about yourself by uploading your CV.