Application & Support Engineer

Expleo Group; Stevenage; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Structured mentoring and training

ExpleoAcademy training

Competitive benefits package

International collaboration

Job summary

Expleo Group in Hitchin is seeking an enthusiastic Application & Support Engineer to join our growing team. This role suits someone with early-career experience in Building Management Systems (BMS), SCADA or control systems who wants to develop their expertise in a customer-facing technical position.

You will work with experienced engineers and international teams, receive mentoring and training, and contribute to technical support, commissioning, training, and pre-sales activities while

Qualifications

• Degree or equivalent qualification in control systems or related engineering field.
• Experience with Building Management Systems (BMS) or SCADA is advantageous.
• Strong communication skills and a customer-facing mindset.

Responsibilities

• Provide technical support to customers via telephone, remote access and site visits.
• Deliver user training and technical workshops to customers and stakeholders.
• Support commissioning, integration and implementation activities.
• Assist customers with troubleshooting and issue resolution.
• Participate in technical consultancy activities during customer projects.
• Support the sales function through technical demonstrations and proof-of-concept activities.
• Collaborate with engineering and product teams to test and validate software releases.
• Produce and maintain technical documentation and user guides.
• Build strong relationships with customers and internal stakeholders.
• Contribute to continuous improvement initiatives and best practice development.

Skills

Strong communication

Problem solving

Learning agility

Driving licence

Right to work in UK

Mentoring aptitude

Education

Degree or equivalent in Control Systems/Engineering

Building Services/Automation/Electrical Eng background

Tools

Niagara / Tridium

Trend IQ

Siemens Desigo

Schneider EcoStruxure

JCI Metaxys

Distech

BACnet

Modbus

OPC UA

Job description

We are looking for an enthusiastic and technically minded Application & Support Engineer to join our growing team in Hitchin. This is an excellent opportunity for someone with early-career experience in Building Management Systems (BMS), SCADA or control systems who is looking to develop their expertise in a customer-facing technical role.

You will work closely with experienced engineers and international teams, receiving structured mentoring and training before progressing into a role that combines technical support, consultancy, customer training, commissioning support and pre-sales activities.

Responsibilities

• Provide technical support to customers via telephone, remote access and occasional site visits.
• Deliver user training and technical workshops to customers and stakeholders.
• Support commissioning, integration and implementation activities.
• Assist customers with troubleshooting, diagnostics and issue resolution.
• Participate in technical consultancy activities during customer projects.
• Support the sales function through technical demonstrations and proof-of-concept activities.
• Work collaboratively with engineering and product development teams to test and validate software releases.
• Produce and maintain technical documentation, user guides and knowledge articles.
• Build and maintain strong working relationships with customers and internal stakeholders.
• Contribute to continuous improvement initiatives and best practice development.

Qualifications

• Degree, Apprenticeship or equivalent qualification in:
  • Control Systems Engineering
  • Automation Engineering
  • Mechatronics
  • Electrical Engineering
  • Building Services Engineering

Essential Skills

• Exposure to at least one of the following platforms:
  • Niagara / Tridium
  • Trend IQ
  • Siemens Desigo
  • Schneider EcoStruxure
  • JCI Metaxys
  • Distech
• Understanding of industrial and building automation protocols such as:
  • BACnet
  • Modbus
  • OPC UA
• Strong communication skills with the confidence to interact directly with customers.
• Ability to learn new technologies and systems quickly.
• Full UK Driving Licence.
• Right to work in the UK without sponsorship.
• Able to commute to Hitchin on a regular basis.

Desired Skills

• Exposure to commercial real estate, rail, critical infrastructure or data centre environments.
• Knowledge of software scripting or programming languages including:
  • Python
  • JavaScript
  • C#

Experience

• Experience within Building Management Systems (BMS), SCADA, automation, controls or related engineering environments would be an advantage
• Experience within commissioning, service engineering, technical support or controls engineering environments.
• Experience delivering customer training, demonstrations or technical presentations.
• Previous experience within technical customer support or pre-sales environments.

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and ourpeers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• ExpleoAcademy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo
• As a Disability Confident Committed Employer we have committed to:
  • Ensure our recruitment process is inclusive and accessible
  • Communicating and promoting vacancies
  • Offering an interview to disabled people who meet the minimum criteria for the job
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive