Technical Support Engineer – Lab Informatics

TN United Kingdom; Cheadle; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer in Cheadle, where you'll provide exceptional support for cutting-edge software products. In this role, you will troubleshoot and resolve complex software issues, ensuring optimal system efficiency and customer satisfaction. Collaborate with a dedicated team of engineers while enjoying a supportive company culture that values work-life balance and offers competitive compensation. This is a fantastic opportunity to grow your career in an international environment, tackling exciting challenges every day.

Benefits

Outstanding company culture

Competitive compensation

Work-Life Balance programs

Company pension scheme

Training and development opportunities

Qualifications

• Bachelor, Master, or PhD in Chemistry or Life Science with IT/software skills.
• Experience in analytical techniques, preferably in a laboratory environment.

Responsibilities

• Provide reactive and proactive technical services for software products.
• Responsible for remote troubleshooting of software, hardware, and applications.

Skills

IT/software skills

Customer service

Analytical techniques

Troubleshooting

Education

Bachelor in Chemistry

Master in Life Science

PhD in Life Science

Tools

OpenLab

Chemstation

Virtualization software

Job description

Technical Support Engineer – Lab Informatics, Cheadle

Client: Agilent

Location: Cheadle, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: fd87eff2f7a3

Job Views: 2

Posted: 07.05.2025

Expiry Date: 21.06.2025

Job Description:

About Agilent: At Agilent, we inspire and support discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Our mission is to enable customers to gain the insights they seek – so they can do what they do best: improve the world around us. Learn more about us at

Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first-class support to our customers using a variety of remote diagnostic tools.

Your primary role will be troubleshooting and resolving software issues on customer’s Client/Server and Standalone PC configurations. This involves troubleshooting PC network communication, instrument control, data analysis, database issues, and using virtualization software to reproduce problems in-house.

You may occasionally visit customer sites for installations, repairs, and scheduled services. The candidate must be very customer-focused, confident, flexible, and willing to go the extra mile to delight our customers.

What You’ll Do:

• Provide a high level of reactive and proactive technical services supporting Agilent's product portfolio, primarily software products
• Be part of a team of 15 remote technical engineers based in Cheadle
• Responsible for remote troubleshooting of software, hardware, and applications
• Provide problem resolution to optimize system efficiency and uptime

Qualifications & Your Profile:

• Bachelor, Master, or PhD in Chemistry or Life Science with demonstrable IT/software skills
• Experience with Agilent software (OpenLab, Chemstation, or other instrument control software) is advantageous
• Experience in analytical techniques (chromatography, mass spectrometry, spectroscopy), preferably in a laboratory environment
• Excellent communication and customer service skills
• Structured approach to work with strong attention to detail
• Ability to organize and prioritize workload effectively
• Ability to set and manage customer expectations
• Independent working style with excellent communication skills

What We Offer:

• Outstanding company culture and working environment
• Competitive compensation and benefits package
• Work-Life Balance programs
• Company pension scheme
• International working environment with exciting challenges

We will provide all necessary training and development opportunities to help you excel in your field!