Remote Engineer (m/f/d) - Genomics

TN United Kingdom; Cheadle; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Engineer to provide exceptional post-sales technical support for innovative life science solutions. This role involves remote troubleshooting, data analysis, and acting as a scientific consultant to ensure customer success. Join a dynamic team where your expertise will contribute to advancing quality in life sciences. Enjoy a supportive work environment that values work/life balance and offers opportunities for professional growth within a global company. If you are passionate about making a difference in the world of science, this is the perfect opportunity for you.

Benefits

Stock Purchase Plan

Life Insurance

Pension

Healthcare

Employee Assistance Program

Holiday

Company activities

Qualifications

• PhD in Molecular Biology or equivalent is required.
• Proven NGS wet-lab experience and familiarity with sequencers.
• Experience with NGS data analysis and informatics tools is desired.

Responsibilities

• Provide post-sales technical support on NGS, Microarray, and qPCR.
• Remote troubleshooting and analysis of NGS and Microarray data.
• Act as a scientific consultant for Genomics customers.

Skills

NGS wet-lab experience

NGS data analysis

Microarray knowledge

qPCR knowledge

Fluency in German

Fluency in English

Education

PhD in Molecular Biology

Tools

Informatics tools

Job description

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Client:

Agilent

Location:

Cheadle, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

5e3d61c401a5

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more information on Agilent? Check out !

The primary focus of the Remote Engineer (m/f/d) is to provide customers with post-sales technical support on our portfolio including NGS, Microarray and qPCR along with the associated application . You are responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Your goal is to understand customers' problems, recommend solutions to meet their needs, and ensure customer success and satisfaction.

• Providing high level of technical application support related to our Agilent's solutions
• Remote troubleshooting on NGS-, Microarray-, qPCR- and classic molar biology-solutions
• Analysis of NGS-, Microarray- and qPCR-data related to various applications
• Acting as a scientific consultant for our Genomics customers
• Providing consolidated feedback to R&D and marketing teams regarding product features.
• Document customer interactions using our internal ticketing systems and comply with company processes for complaint handling.
• Provide internal and external scientific trainings on Agilent's Genomics solutions

This position is preferably based in our Waldbronn office in Germany (hybrid model), but can also be based anywhere in Europe where Agilent has an entity.

Qualifications

• PhD Degree in Molecular Biology or equivalent
• Proven NGS wet-lab experience (DNA-seq, RNA-seq); library prep, target enrichment, and familiar with loading and running sequencers are necessary
• Experience with NGS data analysis, familiarity with informatics tools, and pipelines is strongly desired
• Knowledge of and experience with Microarrays and/or qPCR is a plus
• Practical experience working in a clinical lab is an advantage
• Fluency in German and English is required.

We offer:

• Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
• An opportunity for you to grow within a world-class company to develop your skills.
• An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
• Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
• A dedication to work/life balance.

Description

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Want more information on Agilent? Check out !

The primary focus of the Remote Engineer (m/f/d) is to provide customers with post-sales technical support on our portfolio including NGS, Microarray and qPCR along with the associated application . You are responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Your goal is to understand customers' problems, recommend solutions to meet their needs, and ensure customer success and satisfaction.

Principle Duties/Responsibilities:

Providing high level of technical application support related to our Agilent's solutions

Remote troubleshooting on NGS-, Microarray-, qPCR- and classic molar biology-solutions

Analysis of NGS-, Microarray- and qPCR-data related to various applications

Acting as a scientific consultant for our Genomics customers

Providing consolidated feedback to R&D and marketing teams regarding product features.

Document customer interactions using our internal ticketing systems and comply with company processes for complaint handling.

Provide internal and external scientific trainings on Agilent's Genomics solutions

This position is preferably based in our Waldbronn office in Germany (hybrid model), but can also be based anywhere in Europe where Agilent has an entity.

Qualifications

PhD Degree in Molecular Biology or equivalent

Proven NGS wet-lab experience (DNA-seq, RNA-seq); library prep, target enrichment, and familiar with loading and running sequencers are necessary

Experience with NGS data analysis, familiarity with informatics tools, and pipelines is strongly desired

Knowledge of and experience with Microarrays and/or qPCR is a plus

Practical experience working in a clinical lab is an advantage

Fluency in German and English is required.

We offer:

Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)

An opportunity for you to grow within a world-class company to develop your skills.

An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.

Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.

A dedication to work/life balance.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support