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Technical Support Engineer - Graduate Considered

Robustelli ∙ Soucy ∙ Hussey, P.A.

City Of London

Hybrid

GBP 28,000 - 35,000

Full time

Yesterday

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Job summary

A dynamic opportunity for a Technical Support Engineer at a leading software company in London, specializing in machine learning. The role offers excellent training and career progression, with responsibilities including customer support and issue resolution. Ideal for graduates or experienced professionals eager to grow in a fast-paced environment.

Benefits

Healthcare

Pension

Qualifications

Minimum 2.1 bachelor's from a leading University in a STEM-related discipline.
Commercial experience in a role involving lots of communication.

Responsibilities

Act as the main point of contact and liaise with customers and internal teams.
Manage customer issues from initial report through to resolution.

Skills

Customer-facing skills

Problem-solving

Communication

Scripting knowledge

Education

2.1 Bachelor's in STEM

Tools

Python

Bash

Join to apply for the Technical Support Engineer - Graduate Considered role at Robustelli ∙ Soucy ∙ Hussey, P.A.

An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Technical Support Engineer.

Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.

You'll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you'll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.

If you're eager to grow your career in a dynamic, fast-paced environment, we would love to hear from you.

Location: Central London 3 days in office / 2 days remote

Salary: £28,000 - £35,000 + healthcare, pension etc.

Requirements For Technical Support Engineer - Graduate Considered

Top academics including a minimum 2.1 bachelors from a leading University in a STEM-related discipline
At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).
Basic scripting knowledge in Python or Bash beneficial
Excellent customer-facing skills - you should have commercial experience in a role involving lots of communication (can be from internship / summer job)
A motivated self-starter with a problem-solving attitude
Strong aptitude for picking up technologies
Ability to work with autonomy and as part of a team
Great communication skills with fluent spoken and written English
You are keen to work in a client-facing technical role (opposed to taking the R&D route)

Responsibilities For Technical Support Engineer

You will initially be fully trained on the software platform to understand the intricacies of the product
You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
Manage customer issues from initial report through to resolution
Basic troubleshooting, and escalation of issues to the tech team
Give an excellent customer experience throughout the resolution process

What This Offers

Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates
An exciting opportunity to support a cutting-edge machine learning platform
A good remuneration and benefits package

Applications

If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent)are on your CV. Please send an up-to-date CV via the relevant link.

Keywords: Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer Python / Bash / 1st line / first line / junior / trainee / graduate

RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isnt of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT System Training and Support

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