FinTech Technical Support Engineer — VIP & Desk Ops

E-Frontiers; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology firm is seeking a motivated Technical Support Engineer to provide high-quality first-line technical support within a financial services environment. Responsibilities include logging incidents, troubleshooting TCP/IP and LAN/WAN issues, and supporting various devices. Ideal candidates will have a degree or at least one year of desktop support experience, proficiency in support desk tools, and great communication skills. This role offers growth potential in a dynamic environment.

Qualifications

• Minimum 1 year’s desktop support experience, preferably within a Financial Services environment.
• Experience with Support Desk call logging tools.
• MCP / MCITP Windows 7 / MCDST / MCSA certifications (desirable).

Responsibilities

• Provide first-line support via call-logging software.
• Log, track, monitor, and update all incidents and service requests.
• Escalate incidents appropriately to third-line support.

Skills

Desktop support experience

Call logging tools experience

TCP/IP troubleshooting

Strong communication skills

Organizational skills

Interpersonal skills

Education

Degree-level qualification in a relevant field

Tools

HP Service Centre

Cisco Unified Call Manager

Bloomberg and Reuters support

Job description

A global technology firm is seeking a motivated Technical Support Engineer to provide high-quality first-line technical support within a financial services environment. Responsibilities include logging incidents, troubleshooting TCP/IP and LAN/WAN issues, and supporting various devices. Ideal candidates will have a degree or at least one year of desktop support experience, proficiency in support desk tools, and great communication skills. This role offers growth potential in a dynamic environment.