Technical Support Engineer (Field)

Formlabs; Greater London; Sur place; GBP 55 000 - 75 000; Plein temps

Résumé du poste

Formlabs is seeking a Field Technical Support Engineer for the UK & Ireland region. You will lead on-site installations, calibrations, and user training, empowering customers to operate 3D printing systems and software.

Based in London/Manchester/Dublin, you will travel extensively, manage scheduling, perform rapid repairs, and document activities in Salesforce. This role requires a strong electromechanical background and excellent communication in English.

Qualifications

• Strong technical background in electromechanical hardware and service delivery.
• Ability to train customers on equipment use and software.
• Fluent English with excellent communication skills; German/French a plus.

Responsabilités

• Install, commission, and calibrate new 3D printing systems on-site at customer sites.
• Provide structured on-site user training and live product demonstrations.
• Perform break-fix and preventative maintenance; respond to downtime with rapid repairs.
• Maintain travel schedules, log activities in Salesforce, and manage installation docs.

Connaissances

Electromechanical hardware

Customer training

Fluency in English

Valid driver's license (B)

Travel 80%+

Outils

Salesforce

Description du poste

• As the dedicated Field Technical Support Engineer for Formlabs, you will be the primary technical point of contact and face of our company across the UK&Ireland region. This is a role where you will be traveling 80% or more of the time
• You will be responsible for the full lifecycle of the customer’s on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them
• We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us
• Installation & Customer Training (On-Site)
• Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems
• User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance
• Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed
• Break-Fix & Maintenance (On-Site)
• Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs
• Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window
• Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve “single visit resolutions” to minimize travel and downtime
• Logistics & Reporting
• Visit Volume: Execute a high volume of activity
• Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time
• Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce

You are based in London/Manchester/Dublin (highly preferred due to hub connectivity)You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technologyValid driver’s license (B) is requiredFluency in English (C1-C2). You can explain complex technical concepts simply and effectivelyYou are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtimeFluency in German/FrenchPassion for 3D printing and emerging technologiesExperience in rapidly-growing startup environments