Technical Support Engineer

iStorage Limited; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading data storage solutions company is seeking a Technical Support Engineer to join their Technical Support team in Greater London. The role involves handling customer queries, troubleshooting storage device issues, and managing support tickets. The ideal candidate will have excellent communication and customer service skills, with a basic understanding of IT systems. This position offers a chance to make a meaningful impact within a collaborative team atmosphere. Apply now to be part of an innovative company focused on customer satisfaction.

Qualifications

• Basic knowledge of IT systems and hardware troubleshooting.
• Excellent communication and customer service skills are essential.
• Familiarity with help desk/ticketing systems is a plus.

Responsibilities

• Handle technical support queries via phone, live chat, and email.
• Troubleshoot issues related to encrypted HDDs, SSDs and flash drives.
• Log, track, and resolve support tickets using internal systems.

Skills

Communication skills

Customer service skills

IT systems knowledge

Hardware troubleshooting

Help desk systems familiarity

Job description

We’re expanding our team following an internal promotion! iStorage is looking for a Technical Support Engineer to join our Technical Support team. In this role, you’ll be the first point of contact for our customers, delivering outstanding support.

Responsibilities

• Handle technical support queries via phone, live chat, and email
• Troubleshoot issues related to encrypted HDDs, SSDs and flash drives
• Log, track, and resolve support tickets using internal systems
• Diagnose and test customer returns (RMAs)
• Liaise with suppliers to manage and resolve product faults
• Provide basic internal IT support to the team when needed

What We're Looking For

• Basic knowledge of IT systems and hardware troubleshooting
• Excellent communication and customer service skills
• Familiarity with help desk/ticketing systems is a plus
• Proactive, organised, and willing to learn
• Experience in a technical/customer support role preferred
• Knowledge of storage devices or cybersecurity is a bonus

Why Join iStorage?

At iStorage, we design and manufacture award-winning, secure data storage solutions. You’ll work alongside the Head of Technical Support and be part of a collaborative team where your contributions directly impact customer satisfaction and company success.

Please note: Applicants must have the right to work in the UK at the time of application.

Ready to apply? Send us your CV or message us here on LinkedIn to start the conversation!