Customer Support Engineer, AI Infrastructure (London)

VAST Data, Inc.; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

VAST Data is seeking a Customer Support Engineer to join our growing London team. You will be a technical expert handling post-sales activity, field work, and collaboration with sales and engineering to resolve complex storage issues.

Responsibilities include rapid issue triage, hands-on troubleshooting, and developing solutions across file protocols, HPC, and object storage. The role demands strong Linux, networking, and scripting skills and a passion for customer success.

Qualifications

• 5+ years of customer-facing pre-sales or post-sales experience with complex storage solutions.
• Strong Linux system administration knowledge.
• Solid networking and storage fundamentals with enterprise IT exposure.
• Scripting and programming skills, especially bash.

Responsibilities

• Build trusted relationships with assigned accounts and communicate product status.
• Respond quickly to technical support issues with hands-on troubleshooting.
• Manage daily technical operations and drive issues to resolution.
• Perform field services, installations, upgrades, break-fix, and expansions.
• Submit feature requests and bugs with product teams.
• Advocate for account priorities and track bugs and escalations.
• Identify opportunities to improve customer adoption of VAST products.
• Collaborate with account teams and engineering to resolve technical problems.
• Plan workload to meet KPIs and SLAs while maintaining customer happiness.

Skills

Customer-facing experience

Linux administration

Networking & storage

Scripting (bash)

Programming (other)

Education

MS or BSc in CS/CE/EE

Tools

S3

HPC concepts

NAS file systems

Enterprise IT infra

Job description

VAST Data is seeking a Customer Support Engineer to join our growing London team. You will be a technical expert handling post-sales activity, field work, and collaboration with sales and engineering to resolve complex storage issues.

Responsibilities include rapid issue triage, hands-on troubleshooting, and developing solutions across file protocols, HPC, and object storage. The role demands strong Linux, networking, and scripting skills and a passion for customer success.