Technical Support Engineer - Automation & Vending

RVM Systems UK; Watford; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

RVM Systems UK in Watford is seeking a Technical Support Engineer to maintain and fault-find our UK reverse vending fleet. You will investigate faults, assist customers and field engineers, and keep detailed records.

The role reports to the Technical Support Manager and collaborates with UK engineering and group colleagues. We value practical electromechanical fault-finding, good wiring diagrams reading, basic PC/networking knowledge, and clear communication.

Qualifications

• Practical fault-finding experience with electromechanical equipment, machinery, automation or a comparable technical support role.
• Ability to read wiring diagrams and follow a diagnostic process.
• Basic PC and networking knowledge, including IP addressing and connectivity checks.
• Clear communication, accurate records and good judgement about safe limits and escalation.
• A relevant technical qualification, apprenticeship or equivalent practical experience.
• Experience in automation, conveyors, vending, packaging or retail equipment services would be useful.
• Previous reverse vending experience welcome; RVM product training will form part of onboarding.

Responsibilities

• Handle technical calls and emails, assess the impact of faults and manage support tickets through to confirmed resolution.
• Diagnose mechanical, electrical, controls and connectivity faults using approved manuals, logs and remote tools.
• Explain checks and next steps clearly to store colleagues and field engineers.
• Prepare site-visit handovers with evidence, completed checks and relevant parts information.
• Escalate safety concerns and recurring failures and help improve practical fault guides.

Skills

Technical support

Education

Relevant technical qualification

Job description

RVM Systems UK in Watford is seeking a Technical Support Engineer to maintain and fault-find our UK reverse vending fleet. You will investigate faults, assist customers and field engineers, and keep detailed records.

The role reports to the Technical Support Manager and collaborates with UK engineering and group colleagues. We value practical electromechanical fault-finding, good wiring diagrams reading, basic PC/networking knowledge, and clear communication.