Technical Support Engineer: Automation & Protection

NES Fircroft; England; On-site; GBP 42,000 - 65,000; Full time

Job summary

NES Fircroft is seeking a Technical Support Engineer (Inside IR35) based in Stafford to provide engineering support for Protection and Control systems and Substation Automation projects. You will conduct site surveys, respond to customer technical enquiries, and assist with training and knowledge transfer, ensuring timely, high-quality delivery.

The role requires strong technical judgement, problem-solving, and clear communication with customers and internal teams.

Qualifications

• Minimum BSc in Electrical Engineering, or equivalent qualification.
• 4–5 years of relevant project or service experience.
• Experience with Substation Automation Systems, including testing, maintenance, and commissioning.
• Ability to analyze customer applications and produce clear, accurate technical reports.
• Understanding of protection and control testing practices, tools, and equipment.
• Ability to travel within the UK and overseas as required.
• Fluent English, with effective written and verbal communication.

Responsibilities

• Review, analyze, and resolve assigned customer application enquiries using sound engineering principles while meeting business standards, procedures, quality expectations, and response deadlines.
• Support commercial and sales teams by defining technically robust solutions aligned with customer specifications and service delivery capability.
• Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities.
• Support Protection and Control system engineering tasks, including technical review and issue investigation.
• Manage fault reports and customer complaints with timely technical input and clear customer communication.
• Support internal and external training activities, including classroom-based sessions and commissioning-focused knowledge transfer.
• Build knowledge of new products, systems, and industry standards to strengthen technical capability and continuous improvement.

Skills

Electrical engineering

Substation automation

Technical reporting

Customer communication

Problem solving

Education

BSc in Electrical Engineering

Tools

Testing equipment

Protection relays

Job description

NES Fircroft is seeking a Technical Support Engineer (Inside IR35) based in Stafford to provide engineering support for Protection and Control systems and Substation Automation projects. You will conduct site surveys, respond to customer technical enquiries, and assist with training and knowledge transfer, ensuring timely, high-quality delivery.

The role requires strong technical judgement, problem-solving, and clear communication with customers and internal teams.