Technical Support Engineer

SFR Recruitment Solutions Ltd.; Tipton; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

24 days' holiday

Bank holidays

Christmas shutdown

Duvet days

Company pension

Company days out

Reduced-price gym membership

24/7 Employee Assistance Programme

BrightHR benefits package

Free parking

Job summary

SFR Recruitment Solutions Ltd. is seeking a Technical Specialist in Architectural Hardware & Smart Security, UK-wide. The role blends technical customer support, master keying, smart locking, product development and training for customers and internal teams.

The ideal candidate will own technical queries, support product development, manage master key systems, and deliver training and demonstrations on modular systems and smart technology.

Qualifications

• Experience in locks, architectural hardware, access control or security products is preferred.
• Strong technical and problem-solving abilities required.
• Familiarity with product specification, testing, certification and quality processes helpful.

Responsibilities

• Act as key contact for technical enquiries from trade and end-user customers.
• Provide technical support on new and existing product projects.
• Assist with product specification, technical queries and problem solving.

Skills

Master keying

Smart locking

Product development

Technical training

Customer support

Access control

Job description

Technical Specialist - Architectural Hardware & Smart Security

Location: UK

Salary: Competitive + Benefits

SFR Recruitment Solutions is working with an established business within the architectural hardware and security sector to recruit an experienced Technical Specialist.

This is a varied role combining technical customer support, master keying, smart locking technology, product development and technical training.

The successful candidate will act as a key technical link between customers and internal teams, supporting both existing products and new product development. It would suit someone from the locks, architectural ironmongery, access control or wider security hardware sector who enjoys solving technical problems and working directly with customers.

The Role

• Acting as a key point of contact for technical enquiries from trade and end-user customers.
• Providing technical support on both new and existing product projects.
• Supporting customers with product specification, technical queries and problem solving.
• Managing and developing master key systems, working with customers to understand their requirements and provide secure, practical solutions.
• Taking technical ownership of smart cylinder and connected locking projects.
• Supporting the continued development of smart security products.
• Working closely with Product Development to identify and progress new product opportunities.
• Monitoring competitor products, market developments and customer feedback.
• Delivering technical training covering master keying, modular systems, smart technology and the wider product portfolio.
• Producing technical training materials for internal teams and customers.
• Conducting customer and site visits where required.
• Working collaboratively across Sales, Operations, Product Development and Customer Support.

About You

Ideally, you will have experience within locks, architectural hardware, access control, security products or a related technical product environment.

You will also bring:

• Strong technical and problem-solving ability.
• Knowledge of product specification, testing, certification and quality processes.
• An understanding of master keying and secure access systems.
• Excellent communication and organisational skills.
• The ability to manage several technical projects at the same time.

Experience within lock manufacturing would be particularly relevant, although candidates from related sectors will also be considered.

Benefits

• 24 days' holiday
• Bank holidays
• Christmas shutdown
• Duvet days
• Company pension
• Company days out
• Reduced-price gym membership
• 24/7 Employee Assistance Programme
• BrightHR benefits package
• Free parking

If you have a background in architectural hardware, locks, master keying, smart locking or access control and are looking for a varied technical position with plenty of customer and product involvement, we'd be keen to hear from you.