Lighting & Electrical Technical Support Engineer

Starkey Recruitment Group; Tamworth; On-site; GBP 32,000 - 42,000; Full time

Job summary

Starkey Recruitment Group is seeking an experienced Technical Support Engineer with electrical product background to support LED luminaires, lighting controls and emergency lighting systems. You will diagnose issues, advise customers and internal teams, and guide installation and fault-finding.

The role involves reading wiring diagrams, providing technical advice, and collaborating with product development and quality teams to improve reliability and customer experience.

Qualifications

• The candidate must have a good technical understanding of electrical products, ideally LED lighting, luminaires or emergency lighting systems.
• Strong electrical fault-finding and problem-solving skills with ability to interpret wiring diagrams and technical data.
• Experience in lighting, electrical manufacturing, installation or construction products is advantageous.

Responsibilities

• Providing technical support relating to LED lighting, luminaires, lighting controls, emergency lighting and associated electrical products.
• Responding to technical enquiries by telephone and email, with occasional site visits where required.
• Diagnosing product, installation, commissioning and performance issues and guiding customers through fault-finding and troubleshooting.
• Providing technical advice to customers and internal sales teams.
• Assessing customer requirements and recommending appropriate lighting and electrical solutions.
• Supporting customers with product selection, technical specifications, compliance and application queries.
• Reading and interpreting wiring diagrams, technical drawings, specifications and installation documentation.
• Working closely with Product Development, Quality and Manufacturing teams to investigate technical issues and identify root causes.
• Supporting the preparation and updating of datasheets, installation instructions, technical bulletins and product information.
• Maintaining accurate records of technical enquiries, investigations and resolutions.
• Identifying recurring technical issues and helping to improve product quality and customer experience.

Skills

LED lighting

Lighting controls

Emergency lighting

Electrical fault-finding

Wiring diagrams

Job description

Starkey Recruitment Group is seeking an experienced Technical Support Engineer with electrical product background to support LED luminaires, lighting controls and emergency lighting systems. You will diagnose issues, advise customers and internal teams, and guide installation and fault-finding.

The role involves reading wiring diagrams, providing technical advice, and collaborating with product development and quality teams to improve reliability and customer experience.