Technical Support Engineer - Rotherham

ZipRecruiter; Rotherham; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Technical Support Engineer to join their dynamic team in Rotherham. This role offers a fantastic opportunity to gain hands-on experience with both hardware and software platforms. You will be responsible for diagnosing and troubleshooting technical issues, configuring IT systems, and providing excellent customer service. As part of a forward-thinking team, your skills will contribute to the company's rapid growth and success. If you are enthusiastic and motivated, this position could be your next great challenge!

Qualifications

• Experience in diagnosing and troubleshooting software and hardware problems.
• Ability to configure networks and manage hardware installations.

Responsibilities

• Build, deploy, and maintain servers and complex platforms.
• Handle IT support calls and manage tickets efficiently.

Skills

Diagnosing software problems

Troubleshooting hardware issues

Configuring IT systems

Network configuration

Customer service

Tools

Windows

Linux

Internal ticketing system

Job description

Job Description

Technical Support Engineer - Rotherham

£25,000-£30,000

Are you a enthusiastic and motivated support professional ready for your next challenge? My client is seeking a Technical Support Engineer to join their dynamic team. You will work as part of a skilled support and helpdesk team, providing all levels of support, administration, and customer service to end users. This represents a chance to gain hands on experience working across both hardware and software platforms. You will be part of a forward-thinking team driving rapid growth where your skills and ambition will make a real impact.

The ideal applicant is someone who has experience across a range of tasks such as configuring IT systems, resolving support calls, dealing with technical issues, and setting up networks and cabling. You’ll be able to research and identify solutions to software and hardware issues on client and internal platforms, including server maintenance and storage technologies via an internal ticketing system. If you are a dedicated and highly motivated individual with a passion and desire to contribute to rapid growth, we would love to hear from you!

Duties:

• Expertise in diagnosing and troubleshooting software and hardware problems.

• Build, deploy, and maintain servers and complex platforms.

• Configuring networks

• Hardware installs and cable management

• Dealing with IT support calls and handling tickets

• An ability to create virtual machines

• Installing servers, firewalls and software

• Windows/Linux installs, configuration, and administration

• Knowledge of network infrastructure