Technical Support Engineer

JR United Kingdom; Redruth; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Network Support Engineer to join their dynamic Global Customer Support team. This role involves providing hands-on technical support across satellite communications and IP networking, ensuring critical services remain online for customers globally. As a senior presence on shift, you will guide junior engineers while tackling complex technical challenges. The company offers a collaborative environment with opportunities for technical training and certifications. If you are a proactive problem solver with a passion for technology, this is the perfect opportunity for you.

Benefits

Competitive salary based on experience

Technical training and certifications

Collaborative team environment

Qualifications

• Solid background in network or technical support (NOC or similar).
• Strong troubleshooting skills in IP networking and satellite systems.

Responsibilities

• Deliver 2nd line support for IP networks and satellite systems.
• Monitor systems and respond to alerts in real time.
• Own support tickets from diagnosis to resolution.

Skills

IP Networking

Troubleshooting Skills

Customer Service

Satellite Communications

Education

CCNA Certification

JNCIA Certification

Tools

Freshdesk

Job description

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Location: Pool, Redruth | Full-Time | Shift-Based (24/7 Rota)

Are you a tech-savvy problem solver with a passion for supporting global networks? We’re looking for a Network Support Engineer to join a dynamic and fast-paced Global Customer Support team based in Redruth (Pool).

In this role, you’ll provide hands-on technical support across satellite communications, IP networking, and firewall systems—keeping critical services online for customers around the world. You’ll be a senior presence on shift, guiding junior engineers and taking ownership of complex technical challenges.

What You'll Do:

• Deliver 2nd line support for IP networks, satellite systems, and customer equipment
• Monitor systems proactively and respond to alerts in real time
• Troubleshoot issues across routing, switching, RF links, and Wi-Fi
• Own support tickets from diagnosis to resolution, maintaining customer satisfaction
• Log incidents and actions accurately using tools like Freshdesk
• Share knowledge and mentor 1st and 2nd line engineers on shift
• Help refine internal processes and improve service delivery

What You’ll Bring:

• Solid background in network or technical support (NOC or similar)
• Strong troubleshooting skills with IP networking (CCNA, JNCIA, etc. a plus)
• Excellent communication and customer service mindset
• A proactive, calm approach to solving technical challenges
• Willingness to work within a 24/7 operational shift rota

Bonus Points For:

• Experience with satellite communications (VSAT, Inmarsat, Iridium, etc.)
• Familiarity with military/defence-grade systems or MOD support
• Hands-on knowledge of technologies like Intellian, Seatel, or BGAN

Why Join Us?

• Competitive salary based on experience
• Technical training and certifications encouraged
• A collaborative team environment with global reach
• Be part of a mission-critical support operation with real impact

Interested? Apply now with your CV, or drop us a message if you’d like to learn more. Candidates must have the right to work in the UK.