technical support engineer

ZipRecruiter; Redruth; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Network Support Engineer to join their dynamic Global Customer Support team. In this role, you'll provide hands-on technical support across satellite communications and IP networking, ensuring critical services remain online for customers worldwide. Your expertise will guide junior engineers while you tackle complex technical challenges. This position offers a collaborative environment with opportunities for technical training and certifications, allowing you to make a real impact in a mission-critical support operation. If you're a tech-savvy problem solver ready to take on a rewarding challenge, this is the perfect opportunity for you.

Benefits

Competitive salary based on experience

Technical training and certifications encouraged

Collaborative team environment

Mission-critical support operation

Qualifications

• Solid background in network or technical support (NOC or similar).
• Strong troubleshooting skills with IP networking and customer service mindset.

Responsibilities

• Deliver 2nd line support for IP networks and satellite systems.
• Monitor systems proactively and troubleshoot issues across routing and Wi-Fi.

Skills

IP Networking

Troubleshooting

Customer Service

Technical Support

Education

CCNA Certification

JNCIA Certification

Tools

Freshdesk

Job description

Job Description

Location: Pool, Redruth | Full-Time | Shift-Based (24/7 Rota)

Are you a tech-savvy problem solver with a passion for supporting global networks? We’re looking for a Network Support Engineer to join a dynamic and fast-paced Global Customer Support team based in Redruth (Pool).

In this role, you’ll provide hands-on technical support across satellite communications, IP networking, and firewall systems—keeping critical services online for customers around the world . You’ll be a senior presence on shift, guiding junior engineers and taking ownership of complex technical challenges.

What You'll Do:

• Deliver 2nd line support for IP networks, satellite systems, and customer equipment
• Monitor systems proactively and respond to alerts in real time
• Troubleshoot issues across routing, switching, RF links, and Wi-Fi
• Own support tickets from diagnosis to resolution, maintaining customer satisfaction
• Log incidents and actions accurately using tools like Freshdesk
• Share knowledge and mentor 1st and 2nd line engineers on shift
• Help refine internal processes and improve service delivery

What You’ll Bring:

• Solid background in network or technical support (NOC or similar)
• Strong troubleshooting skills with IP networking (CCNA, JNCIA, etc. a plus)
• Excellent communication and customer service mindset
• A proactive, calm approach to solving technical challenges
• Willingness to work within a 24/7 operational shift rota

Bonus Points For:

• Experience with satellite communications (VSAT, Inmarsat, Iridium, etc.)
• Familiarity with military/defence-grade systems or MOD support
• Hands-on knowledge of technologies like Intellian, Seatel, or BGAN

Why Join Us?

• Competitive salary based on experience
• Technical training and certifications encouraged
• A collaborative team environment with global reach
• Be part of a mission-critical support operation with real impact

Interested? Apply now with your CV, or drop us a message if you’d like to learn more. Candidates must have the right to work in the UK.