Technical Support Engineer

ZipRecruiter; Luton; On-site; GBP 35,000; Full time

Job summary

Join a leading provider of CNC machine solutions as a Technical Support Engineer. In this hybrid role, you'll deliver exceptional customer support by assisting with CNC machine installations and troubleshooting software issues. Collaborate with teams to resolve complex challenges, conduct on-site visits when needed, and offer training to clients. This position offers a competitive salary, opportunities for career growth, and a chance to work with cutting-edge technology in a collaborative environment. If you're passionate about technical support and customer service, this is the perfect opportunity for you.

Benefits

Competitive salary

Benefits package

Career growth opportunities

Collaborative work environment

Qualifications

• Proven experience in technical support, ideally within the CNC or manufacturing industry.
• Strong understanding of CNC machine operations and related software.

Responsibilities

• Provide technical support for CNC machine installations and software-related troubleshooting.
• Diagnose and resolve software issues related to machine operation and control systems.

Skills

Technical Support

CNC Machine Operations

Software Troubleshooting

Problem-Solving

Communication Skills

Job description

Job Description

Job Title: Technical Support Engineer (Hybrid)

Location: [Luton]
Job Type: Full-Time

Salary: £35,000

About Us:
We are a leading provider of advanced CNC machine solutions, dedicated to delivering cutting-edge technology and exceptional customer support. Join our expert team and play a crucial role in ensuring seamless installation and ongoing support for our valued clients.

The Role:
We are seeking a skilled Technical Support Engineer to support our customers with CNC machine installations and software-related troubleshooting. This hybrid role combines remote technical assistance with on-site support as needed.

Key Responsibilities:

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  Provide technical support for CNC machine installations, including initial setup and configuration.

  
  




• 
  

  Diagnose and resolve software issues related to machine operation and control systems.

  
  




• 
  

  Collaborate with internal teams and vendors to address complex technical challenges.

  
  




• 
  

  Conduct on-site visits when necessary to perform troubleshooting, repairs, and upgrades.

  
  




• 
  

  Offer training and guidance to customers on CNC machine operation and maintenance.

  
  




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  Document all support activities, including issue resolution and service reports.

  
  

What We're Looking For:

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  Proven experience in technical support, ideally within the CNC or manufacturing industry.

  
  




• 
  

  Strong understanding of CNC machine operations and related software.

  
  




• 
  

  Ability to diagnose software issues.

  
  




• 
  

  Excellent problem-solving skills with a customer-focused mindset.

  
  




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  Strong communication skills, both written and verbal.

  
  




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  Willingness to travel when on-site support is required.

  
  

Why Join Us?

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  Competitive salary and benefits package.

  
  




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  Opportunities for career growth and professional development.

  
  




• 
  

  Work in a collaborative, innovative environment with cutting-edge technology.

  
  

In return for your commitment my client offers a stable and secure career for a technically motivated engineer. If you feel this is of interest, please send your CV directly to Callum McKindley, or for a confidential discussion on 01455 413217.