Customer Support Advisor / Administrator

Toyota Material Handling Europe; Warrington; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Attractive company pension

Company sick pay

Voluntary critical illness cover

Free eye tests

Free flu jabs

24/7 Employee Assistance Programme

Benefits platform with discounts and offers

Job summary

A leading materials handling company in Warrington is seeking a Customer Support Advisor to provide high-quality administrative support within their customer support team. The role involves responding to customer inquiries, providing support across sales and service operations, and managing activity reports. Ideal candidates will have excellent communication skills and the ability to manage time effectively. This position offers competitive salary and benefits, along with opportunities for career progression.

Qualifications

• Experience in a customer support role preferred.
• Ability to manage multiple tasks efficiently and effectively.
• Strong problem-solving skills.

Responsibilities

• Respond to high volume customer calls including breakdowns.
• Provide high quality administration support to internal departments.
• Update customer and supplier portals and monitor activity.
• Provide quotations to customers as required.
• Updating activity reports as required.
• Providing quotations to customers as required.
• Supporting the focus business area.

Skills

Excellent written and verbal communication skills

Excellent time management skills

Ability to follow company health and safety procedures

Job description

Customer Support Advisor / Administrator

We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.

About The Role

The role involves providing first line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas.

Day‑to‑Day Responsibilities

• Responding to a high volume of customer calls including breakdowns.
• Providing high quality administration support to internal departments and customers.
• Responding efficiently to all customer enquiries.
• Updating customer and supplier portals and monitoring activity.
• Updating activity reports as required.
• Providing quotations to customers as required.
• Supporting the focus business area.

Key Skills and Qualifications

• Excellent written and verbal communication skills.
• Excellent time management skills and ability to react quickly to requests.
• Ability to follow company health and safety procedures.

What We Offer

• Competitive salary.
• Attractive company pension.
• Company sick pay.
• Voluntary critical illness cover.
• Free eye tests.
• Free flu jabs.
• 24/7 Employee Assistance Programme.
• Benefits platform with instant discounts and offers.

We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why Choose Toyota

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

Our commitment is to read each application carefully; however, due to the high volume of applications we receive, regrettably only those selected for an interview will be contacted.

Toyota Material Handling UK is an equal opportunities employer.