Customer Support Advisor / Administrator

Toyota Material Handling Logistics Solutions AB; England; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Sick pay

Critical illness cover

Eye tests

Flu jabs

Employee Assistance Programme

Discounts platform

Job summary

Toyota Material Handling UK is seeking a temporary Customer Support Advisor to join the Warrington-based team. The role provides first line support within sales and service operations, with a focus on one key business area, delivering high-quality administration to customers and internal departments.

You will handle high volumes of calls, maintain portals, prepare reports, and assist with quotations while aligning with health and safety procedures.

Qualifications

• Excellent written and verbal communication skills.
• Excellent time management skills and ability to react quickly to requests.
• Ability to follow company health and safety procedures.

Responsibilities

• Responding to a high volume of customer calls including breakdowns.
• High quality administration support to internal departments and customers.
• Respond efficiently to all customer enquires.
• Update customer and supplier portals and monitor activity.
• Update activity reports as required.
• Provide quotations to customers as required.
• Support for your focus business area.

Skills

Communication

Time management

Health & safety

Job description

We are looking for a temporary Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers.

About The Role

The role involves providing first line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas. On a day-to-day basis this is what you would be doing:

• Responding to a high volume of customer calls including breakdowns.
• High quality administration support to internal departments and customers
• Respond efficiently to all customer enquires
• Update customer and supplier portals and monitor activity
• Update activity reports as required
• Provide quotations to customers as required
• Support for your focus business area

Here is a quick tick list for the other skills we are looking for:

• Excellent written and verbal communication skills
• Excellent time management skills and ability to react quickly to requests
• Ability to follow company health and safety procedures

What We Offer

• Competitive salary
• Attractive company pension
• Company sick pay
• Voluntary critical illness cover
• Free eye tests
• Free flu jabs
• 24/7 Employee Assistance Programme
• Benefits platform with instant discounts and offers

We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why choose Toyota

Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK.

We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers. We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential.

Our commitment is to read each application carefully, however due to the high volume of applications we receive regrettably only those selected for an interview will be contacted.

Toyota Material Handling UK is an equal opportunities employer.