Technical Support Coordinator

CSC; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

CSC is seeking a Technical Support Coordinator in London to manage customer support calls and troubleshoot various services. This role requires excellent communication and organizational skills in a fast-paced environment. The ideal candidate will thrive on customer interactions and possess strong attention to detail, supporting our digital brand services effectively.

Benefits

Annual success-sharing bonuses

Comprehensive benefits package

Support for colleagues with disabilities

Career development opportunities

Qualifications

• Outstanding customer service skills required.
• High attention to detail necessary.
• Ability to learn new systems quickly.

Responsibilities

• Provide employee and customer support for products and services.
• Manage customer support calls and troubleshooting.
• Coordinate and facilitate meetings in support of team goals.

Skills

Customer service skills

Attention to detail

Critical thinking

Problem solving

Organizational skills

Microsoft Office skills

Job description

Join to apply for the Technical Support Coordinator role at CSC

Join to apply for the Technical Support Coordinator role at CSC

Location: London, UK

Working Hours: Monday to Friday - 3 days in the office

As a Technical Product Support Coordinator, you are part of our Digital Brand Services business area and will be engaged in coordinating and delivering the following services:

Job Description

Title: Technical Support Coordinator

Location: London, UK

Working Hours: Monday to Friday - 3 days in the office

As a Technical Product Support Coordinator, you are part of our Digital Brand Services business area and will be engaged in coordinating and delivering the following services:

Provide employee and customer support for our internal applications, services and products. Working in a challenging, fast-paced environment, taking ownership of managing customer support calls, extensive troubleshooting via tickets and orders. To be selected for this role, outstanding customer service skills are a minimum requirement with high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Responsibilities/Skills

• Answering all technical related questions for internal and external clients
• Work independently towards initiatives with oversight from Team Manager
• Coordinate and facilitate meetings and communications in support of team goals
• Ensure deliverables meet the requirements, are on time, and at the required level of quality
• Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call
• Client calls
• Monitoring and fulfilling orders
• Monitoring and processing tickets
• Ability to communicate effectively, verbally and via email and telephone
• Exceptional organizational skills and keen attention to detail
• Ability to quickly learn new systems, technology and methods
• Strong critical thinking, problem solving and attention to detail
• Advanced Microsoft office skills required
• Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment
• Ability to communicate effectively, verbally and via email and telephone
• Strong prioritization and time management skills
  
  

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.
• We have been voted a Top Workplace every year since 2006.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.
• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Financial Services, IT Services and IT Consulting, and Legal Services

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