Membership Club Support Coordinator – AFL

iSportConnect; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sports organization seeks a Membership Club Support Coordinator to enhance and grow member engagement. This role involves providing database support, building relationships with clubs, and developing operational efficiencies in a vibrant team environment. Ideal candidates will have strong analytical and communication skills.

Benefits

Flexible working approach

On-the-job training and mentoring

Health and Wellbeing program

Access to benefits and discounts

Qualifications

• Data savvy with experience in managing database or CRM systems.
• Ability to build strong relationships with effective communication skills.
• Experience in providing database support in a helpdesk environment preferred.

Responsibilities

• Support the growth of Club and AFL memberships across the industry.
• Deliver operational support across key phases like renewal and fulfilment.
• Provide membership database support, including setup, reporting, and training.

Skills

Analytical skills

Strong communication

Problem-solving

Education

Experience in membership organizations

Job description

Membership Club Support Coordinator – AFL

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Membership Club Support Coordinator – AFL

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As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.Aboriginal and Torres Strait Islander peoples are encouraged to apply.

About The Role

12-month Maximum Term Position

The AFL Club Membership Services team provides support for the AFL and AFL Clubs, playing a central role in membership program support, database operations and leading growth strategies to achieve industry membership revenue and volume targets.The primary function of this role is delivery of membership database platform support including system setup, account management, data analysis and reporting. While technical expertise will be highly valued, strong communication and collaboration skills are essential as this role works closely with club membership teams to support their annual programs and initiatives.As part of the platform support, this role will help facilitate member ticketing, match access and compliance.

A DAY IN THE LIFE OF

Key Accountabilities

• Working in an energized, engaged team on supporting the growth of Club and AFL memberships across the AFL industry
• Deliver accurate and timely operational support across key phases of the membership cycle, including renewal, fulfilment, entitlements and payment plan management.
• Provide membership database support to clubs, including system setup, product builds, inventory management, data analysis and reporting.
• Develop strong working relationships with membership and ticketing staff at AFL clubs, understanding their business drivers and campaign needs, and providing systems and database training as required
• Support industry projects that drive member/fan engagement, attendance and membership growth
• Focus on operational efficiencies and advancing membership technology
• Contribute to key projects within and outside of core role
  
  

OUR IDEAL TEAM MEMBER

Core Competencies

• Data savvy, with analytical skills and experience managing database or CRM systems
• Ability to build strong working relationships, including highly effective communication skills
• Experience in providing a database support in helpdesk environment, preferably in a membership-based organisation
• Understanding of membership database (eg. Ticketmaster Archtics) and ticketing systems and processes will be highly regarded, but not essential.
• A problem solver and team player
• Process orientated, with demonstrated attention to detail
  
  

OUR CULTURE

Please visit www.afl.com.au/careers/our-organisationWe are proudly a WORK180 endorsed employer for women, to see the great benefits that the AFL offers, please visit https://work180.com/en-au/for-women/employer/afl

THE PERKS

• Play The Day Your Way – a flexible approach to your working life
• My Development – lean into the AFL’s My Development program consisting of on-the-job training, coaching and mentoring, and formal learning
• Play Well – access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace
• My Benefits – with thanks to our AFL Corporate Partners, access great benefits and discounts
  
  

COVID-19We care deeply for our people at the AFL with our primary focus being to provide a safe and healthy workplace for all. We strongly encourage and support all AFL team members to be vaccinated (including by receiving booster doses as recommended by the Relevant Authority and/or ATAGI). I n addition, we’re committed to utilising other preventative health and safety measures as appropriate and/or as directed by Relevant Authorities to reduce the risk of contracting and transmitting COVID-19 in our workplaces.

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