Technical Support Coordinator

CSC; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in digital brand services seeks a Technical Support Coordinator to manage customer support calls and troubleshoot internal applications. This role requires excellent customer service skills and attention to detail, ideal for someone eager to work with cutting-edge technology. The position offers a dynamic work environment requiring organizational skills and effective communication.

Qualifications

• Outstanding customer service skills are a minimum requirement.
• Internet savvy and seeking a career working with cutting edge technology.
• Ability to learn new systems and technologies quickly.

Responsibilities

• Provide Tier 1 Support for technical escalations via ticket queue and phone.
• Answer technical questions for internal and external clients.
• Coordinate meetings and communications in support of team goals.

Skills

Customer service skills

Critical thinking

Problem solving

Attention to detail

Organizational skills

Microsoft Office

Time management

Communication

Job description

Title: Technical Support Coordinator

Location: London, UK

Working Hours: Monday to Friday - 3 days in the office

As a Technical Product Support Coordinator, you are part of our Digital Brand Services business area andwill be engaged in coordinating and delivering the following services:

Provide employee and customer support for our internal applications, services and products. Working in a challenging, fast-paced environment, taking ownership of managing customer support calls, extensive troubleshooting via tickets and orders. To be selected for this role, outstanding customer service skills are a minimum requirement with high attention to detail. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.

Responsibilities/Skills

•Answering all technical related questions for internal and external clients

•Work independently towards initiatives with oversight from Team Manager

•Coordinate and facilitate meetings and communications in support of team goals

•Ensure deliverables meet the requirements, are on time, and at the required level of quality

•Tier 1 Support for all technical escalations via ticket queue, order queue, team mailbox and phone queue as well as on call

•Client calls

•Monitoring and fulfilling orders

•Monitoring and processing tickets

•Ability to communicate effectively, verbally and via email and telephone

•Exceptional organizational skills and keen attention to detail

•Ability to quickly learn new systems, technology and methods

•Strong critical thinking, problem solving and attention to detail

•Advanced Microsoft office skills required

•Ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment

•Ability to communicate effectively, verbally and via email and telephone

•Strong prioritization and time management skills

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